Windows 10: Random Times PC hard crash. No BSOD, just frozen screen; and bugged out audio making an odd...

Hello,my laptop is starting to random crash for no reason and i don't know why. Can anybody help?i've run tests and benchmarks and everything is passed with green lights.Here's the event logs with a recent crash.logs.evtxIt just freeze with no BSOD but black screen on main screen and everything is stuck have to push the power button to power down and on again.Thank you!

:)

 

Random PC hard crash. No BSOD, just frozen screen; and bugged out audio making an odd noise.

Just to also note; the computer hasn't crashed since.

I've run a CPU bench mark as-well, and it passed with flying colors. All drives are also at 100% health seemingly, and reported to corrupted files or issues.

The only thing i've ever changed recently was the addition of a 980 pro 1tb ssd.

Leading up to this, my mouse hasn't been clicking every time; and sometimes would triple click on a single click. Unknown if this is related, but it possibly could be.

Lastly, I've noticed my PC interior lighting has flickered on and off previously; but only once. So idk if something is wrong? Or im just experiencing temp problems due to files reloading.

The crash btw did happen right when I bumped my desk pretty hard; which my pc is on top of. So im wondering if a part just briefly wiggled loose.

 

Random PC hard crash. No BSOD, just frozen screen; and bugged out audio making an odd noise.

Randomly bumped my desk, and directly after my entire pc caused a screen freezing crash. During said crash there was a really loud noise through my headset, and then suddenly the entire PC just powered off.

After such I ran a WhoCrashed.EXE to get a crash file, and was greeted with this message.

"WHEA_UNCORRECTABLE_ERROR"

A fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA). This bug check is typically related to physical hardware failures. It can be heat related, defective hardware, memory or even a processor that is beginning to fail or has failed.

After looking into that, I found the crash dump file : and unpacked it.

12: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
nt!_WHEA_ERROR_RECORD structure that describes the error condition. Try !errrec Address of the nt!_WHEA_ERROR_RECORD structure to get more details.
Arguments:
Arg1: 0000000000000007, BOOT Error
Arg2: ffffd388da54f030, Address of the nt!_WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------

KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 2218

Key : Analysis.Elapsed.mSec
Value: 6304

Key : Analysis.IO.Other.Mb
Value: 0

Key : Analysis.IO.Read.Mb
Value: 2

Key : Analysis.IO.Write.Mb
Value: 1

Key : Analysis.Init.CPU.mSec
Value: 359

Key : Analysis.Init.Elapsed.mSec
Value: 5478

Key : Analysis.Memory.CommitPeak.Mb
Value: 127

Key : Bugcheck.Code.LegacyAPI
Value: 0x124

Key : Dump.Attributes.AsUlong
Value: 18

Key : Dump.Attributes.KernelGeneratedTriageDump
Value: 1

Key : Failure.Bucket
Value: LKD_0x124_7_GenuineIntel__UNKNOWN_IMAGE_GenuineIntel.sys

Key : Failure.Hash
Value: {5ea80f6a-69bf-5d6f-8fd2-cd87deb91a03}

BUGCHECK_CODE: 124

BUGCHECK_P1: 7

BUGCHECK_P2: ffffd388da54f030

BUGCHECK_P3: 0

BUGCHECK_P4: 0

FILE_IN_CAB: WHEA-20240106-2248.dmp

DUMP_FILE_ATTRIBUTES: 0x18
Kernel Generated Triage Dump
Live Generated Dump

PROCESS_NAME: smss.exe

STACK_TEXT:
fffff98e`dc542090 fffff806`6856090f : ffffd388`da54f010 00000000`00000000 ffffd388`da54f030 00000000`00000022 : nt!LkmdTelCreateReport+0x139
fffff98e`dc5425d0 fffff806`68560806 : ffffd388`da54f010 fffff806`00000000 000000f7`00000000 000000f7`d7c7f900 : nt!WheapReportLiveDump+0x7b
fffff98e`dc542610 fffff806`683d3e1d : 00000000`00000001 fffff98e`dc542a80 000000f7`d7c7f900 00000000`00000258 : nt!WheapReportDeferredLiveDumps+0x7a
fffff98e`dc542640 fffff806`682883f7 : 00000000`00000000 ffffd388`d5b56030 00000000`00000103 00000000`00000000 : nt!WheaCrashDumpInitializationComplete+0x59
fffff98e`dc542670 fffff806`68011235 : ffffd388`dceb0000 ffffd388`dcf53bf0 fffff98e`dc542a80 ffffd388`00000000 : nt!NtSetSystemInformation+0x1f7
fffff98e`dc542a00 00007ff9`d9610554 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25
000000f7`d7c7f8a8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ff9`d9610554

MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel.sys

STACK_COMMAND: .cxr; .ecxr ; kb

FAILURE_BUCKET_ID: LKD_0x124_7_GenuineIntel__UNKNOWN_IMAGE_GenuineIntel.sys

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {5ea80f6a-69bf-5d6f-8fd2-cd87deb91a03}

Followup: MachineOwner
---------

This is all I could find, besides WhoCrashed providing this

One crash dump has been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

genuineintel.sys

I honestly have no idea what's going on, and im terrified something is wrong; seeing as I don't really have the money to fix the PC ATM.

There are also no Minidumps in the C:/Windows/Minidump folder

 

Various BSODs/crashes at random times

I'm getting varying bluescreens and sometimes even crashes at random times. When these crashes occur, my screen just goes black and Windows starts normally as if nothing had happened, without leaving a dump file, whereas the bluescreens always leave one behind.
The most common BSODs are UNEXPECTED_KERNEL_MODE_TRAP and IRQL_NOT_LESS_OR_EQUAL, but I've had different ones appear in the past.
I've been having these issues with my PC ever since I built it 9 months ago.
I have tried solving this many different times, but I never managed to get this PC working properly. I have already gone through following troubleshooting steps:

• Tested my CPU with stress tests and Intel's "Processor Diagnostic Tool". PC crashed a few times so I replaced the CPU.
• Stress tested the GPU (monitored temps, always below 80C at full load)
• Tested both RAM sticks, separately and together, for 12 hours each with memtest86 (no errors)
• Replaced the motherboard
• Replaced the power supply
• Removed all components apart from the essentials (CPU, MB, RAM, GPU, PSU, SSD)
• Fully formatted all drives and reinstalled Win10 multiple times.
• Ran Driver Verifier on a fresh install with only Microsoft drivers selected. This led to my PC locking up and not starting. Whenever it booted up after that, DRIVER_VERIFIER_DETECTED_VIOLATION popped up and afterwards it said "Windows couldn't load correctly". The only way to get the PC working again from that point was to do a system restore. (I did this multiple times, it yielded the same result every time)

After all these attempts my PC is still crashing regularly and I'm out of things to try. I don't plan on replacing any more parts myself, and the place where I bought all the components isn't answering my RMA requests.
I have attached the DM log and a screenshot of my specs. Any help would be greatly appreciated.