Windows 10: Razer kraken 7.1 surround sound and stereo sound not working.

hello! Recently i was gifted with a razer kraken TE headset. however upon using it, i realized that the surround sound didnt work. For example, if someone is walking next to me in a game, i wouldn't be able to recognize which side he is coming from. I messaged razer for support and we came to the conclusion that it is a driver issue with my computer. So, i messaged microsoft support about 3 hours ago. The guy sent me instructions, and after doing that , the headset worked. But after going onto a youtube video, the headset stopped working and the surround sound stopped working. Please help me fix this issue

:)

 

Razer Kraken 7.1 not shown as making sound in the windows sound mixer

My Razer Kraken 7.1 despite making sounds (from apps, sites, etc.) for some reason isnt shown as doing so in the windows sound mixer.

(yes i have the latest drivers for it)

 

Razer Upgrades Your Stereo Headphones to 7.1 Gaming Surround Sound

Razer, the world leader in high-performance gaming hardware, software and systems, today announced the latest member of its software family: Razer Surround.
Razer Surround is a state-of-the-art audio engine that provides 7.1 virtual surround sound with any stereo headphones. The current generation of virtual surround technology often provides inaccurate listening experiences because individuals perceive sound differently based on their distinct ear sizes and shapes. As such, virtual surround sound traditionally falls short compared to discrete surround sound setups.

With the patent-pending Razer Surround audio engine, users have the option to calibrate their personal surround sound settings through a series of listening tests to match their preferences, giving them far superior positional sound over traditional virtual solutions. Razer Surround gives gamers a truly individualized 7.1 surround sound and attuned 3D audio experience, allowing them to acoustically pinpoint exact locations of opponents in game, providing "the unfair advantage" in gameplay.





Razer Surround is available as a complementary software add-on, integrated within Razer's Synapse 2.0 application, offering virtual 7.1 surround sound and storing individual audio signatures in the cloud. These settings can be accessed anytime and will automatically update new systems to previous calibrated settings.

In recognition of the support that the gaming community gives Razer, and in solidarity with its trade partners in gaming, Razer has waived the US$19.99 price for Razer Surround through December 2013, so that people who sign-up during this period will get a free copy of the program. During this timeframe, users will also have the option to make a donation of any amount to Child's Play (www.childsplaycharity.org) after their download start. Everyone signing-up from Jan. 1, 2014, onward, will pay the full price of $19.99.

While the donations to Child's Play are purely voluntary and users can choose to download Razer Surround for free, Razer hopes that through this initiative users can together with Razer help children in hospitals around the world enjoy games like we do.

Child's Play's stated mission is "? to improve the lives of children in hospitals around the world through the kindness and generosity of the video game industry and the power of play." As of the date of this release, the philanthropy had raised more than US$5 million in contributions.

"With the individual calibration of Razer Surround, we're setting a new standard in 7.1 virtual surround sound," says Min-Liang Tan, Razer co-founder, CEO and creative director. "We're a big believer of giving back to our fans and the gaming community, and making Razer Surround available free with a donation to Child's Play in 2013 is a testament of our commitment to giving back to current and future gamers of the world."

About Razer Surround
Razer Surround gives gamers an enhanced virtual 7.1 channel surround sound experience with any stereo headphones.

Using state-of-the-art technology, the surround sound algorithms powering Razer Surround creates an unbelievably accurate surround sound environment and allows gamers to calibrate positional sound to match their own unique preferences. This level of calibration allows Razer Surround to provide an incredible level of precision in-game, allowing gamers to have the unfair advantage.

Features:

• Calibrate to your individual preferences
• Pre-configured calibrations for all Razer Audio products
• Bass boost - For a thundering bass
• Sound normalization - Reduce loudness variation
• Voice clarity - For crystal clear incoming voice communication
• Voice level - Adjust the level of incoming voice communication
• Custom & 11 pre-set equalizer settings
• Works with any stereo headset/headphones

For more information please visit the following page.

 

5.1 surround sound

Just upgraded to latest Windows 10. Surround sound is not on audio channel menu. Only "stereo" is listed. Surround sound is also now not working on ONKYO receiver. Windows says I have latest sound driver.

All other help messages talk about realtek. I just have what came with Dell computer.