Windows 10: Razer Stargazer with Intel SR300 camera again not working after Windows update

Every big Windows update I have the same problem. My Razer Stargazer cam with the Intel SR300 Realsense camera is not working anymore. In the past, I could fix it, but now I totally can't get it to work.

In the device manager, it says it's working correctly, but that's not the case. Anyone here has a could working solution?

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:)

 

Razer Stargazer RS300 Intel RealSense camera

English:

Hello

I re-installed yesterday (16.MAY.2017) Windows 10 64bit Pro and I have Creators Update included in my new Windows install pendrive. Before that, I have been using
Razer Stargazer RS300 Intel RealSense camera since it arrived succesfuly, but now I can't install it.

In Windows Device Mananger there's shows only as Imagining Device:

Intel(R) RealSense (TM) Camera SR300 Depth

Intel(R) RealSense (TM) Camera SR300 RGB

and Universal serial bus:

Intel(R) RealSense (TM) Camera SR300

There's no Virtual Driver as it was few days ago. I have no restore windows point. It's fresh OS.

After contacting Intel, they response:

https://communities.intel.com/message/475161#475161

but redirected me to Tag: "Intel® RealSense" - Intel Community

and they said that:




MartyG 2017-05-17 05:53 (w
odpowiedzi na )

The Razer Stargazer is a SR300-compatible camera that uses the same drivers as Intel's own SR300. So this means that it would be susceptible to changes in the SR300 drivers.

The driver system for the SR300 was recently changed so that the DCM software is no longer required for SR300 cameras. Instead, the drivers are now part of Windows 10 itself in the latest versions of it.

This process is new enough that I do not yet have full information about its workings. So I will link Intel support staff member Jesus G - the_jesus - into
this conversation to get his input, as he knows about the new process. Thanks for your patience.

How to solve problem and fix it to work with Windows Hello, GreenScreem etc?

When there be a Windows Update patch to solve problem?

PC Spec:

Windows 10 64 Pro

ASUS GTX 1080 STRIX GAMING 8GB

ASUS Z170 PRO GAMING, Z170, QuadDDR4-2133, SATA3, HDMI, DVI, DP, USB 3.1, ATX

Intel Core i7-6700K, 4.0GHz, 8MB, BOX (BX80662I76700K)

G.Skill Ripjaws V DDR4, 2x8GB, 3200MHz, CL16 (F4-3200C16D-16GVKB)

SSD Samsung M.2 2280 256GB, PCIe 3.0 (MZVPV256HDGL-00000)

be quiet! Dark Rock PRO 3 (BK019)

be quiet! Silent Base 800 (BG002)

be quiet! Dark Power Pro P11 modular Netzteil 850 Watt (BN253)

All working fine:

Razer BlackWidow Ultimate 2016 - US

Razer Naga 2014

Razer Tartarus Gamepad

Razer Leviathan

Razer Goliathus 2013 S Control Small

Razer Man O'War

This is not:

Razer Stargazer RS 300 Intel RealSense Camera

 

Razer Stargazer RS300 Intel RealSense camera

I did work around. Shame Intel, Windows and Razer dev team.

1st. Go to Device Manager.

2nd. Go to Imagining Devices:

Right click - Intel(R) RealSense (TM) Camera SR300 Depth - delete with uninstall checkbox.

Right click - Intel(R) RealSense (TM) Camera SR300 RGB - uninstall.

Important: Don't restart PC yet till you deleted both.

If system ask to restart click No, and delete secondary driver and select Yes, if both deleted.

3rd. Restart PC

4th. Auto plug and play detect.

5th. Restart PC

6th. Try install intel_rs_dcm_sr300_3.3.27.5718.exe - if succesful go step 7th, if no go step 2nd, and continue.

7th. Checked version of installed drivers..

If version and date are same as mine ur home baby, if not keep uninstalling drivers from device manager, but don't reinstall DCM - just skip that point. My Date and Version showed correct after few reapets of all steps:

 

Windows Hello - Supported Camera List?

Finally. The Razer Stargazer with Intel's SR300 Realsense camera has been outed at CES 2016. Coming to consumers in 2nd quarter 2016 for MSRP $200. A bit of a wait, but have patience and enjoy. Maybe by then Microsoft's Passport will be available too.