Windows 10: RCA older Soundbar- with Wireless Technology - Can connect to device but am getting no...

Hi All,


I could really use some insigth from a speacliast with Bluetooth/audio tech background. I am an IT Business Analyst the past 25 years, so I know how to troubleshoot, and I am stumped on this issue. I must admit that my knowledge base is growing but when it comes to Audio/video and sound- my knowledge is limited compared to you other experts.


RCA SOUNDBAR RTS70108 orB INFO:

I have had this device for a while about 10 years or so, it's a mid-grade RCA soundbar Model RTS70108 or B. It had been working up to this last year, and I don't know what the heck is going on. I have had the device connected via Bluetooth, successfully in the past. I am using Music Bee to manage my Audio Library and I love it - the data is stored on my My Book T3 External HD.


TROUBLESHOOTING PEFORMED:
I checked my device drivers and went online t make sure I had to most current version of the bluetooth drives required, and I do.


It is sucessfully connected using Window's tool set to configure and onboard. The status shows as 'Bluetooth Connected Music" - Note the ICON does not say 'Soundbar" or anything that would make it specifically recognizable as associated to this device, but rest assured, through testing and using it form the last 3 years on this PC, it IS the proper device associated to my RCA Soundbar - It's Under AUDIO>Bluetooth>Connected Music.


I can't find anything on MusicBee's support site, but in my mind, I don't see why the application would have anything to do with this problem. Might be wrong, but I don't think so...


I've tried selecting each of the 3 different options for sound output in windows snip below - One AMD High Def Audio Device/One HeadPhone device and one Speaker Headphone Combo by Realtek Audio. The headphones work, the sound is coming out of my PC using Realtek - I'd think the AMD Device would be the proper device to use here, but, alas, the sound doesn't come out of the bar when I select it.


MY PC and SETUP:
I keep my PC clean, it's an HP ENVY x 360 Convertable, I store all of my data in a My book T3 off line drive, although I have a ton of applications, my C drive is 919GBs and I have 798GB free, my T3 drive is busting at the seams with Videos movies and my Music Lirary and anything I can off load on there to improve performance.

WINDOWS 10 PRO - CURRENT VERSION INFO:
I have attached a few visual screen snips to show my setup in Windows 10 pro. Please note, I have not upgraded to the new Windows version only becasue I know it's smart to wait a bit until bugs are worked out. I am talking about the Feature Update to WIndows 10 - 2004. Maybe I am being a little paraniod, I just have my PC set up to where I want it, it's solid - Any suggestions on this would also be welcomed.


MISC:

All of my other sftware versions and drivers are current - I just updated my BIOS and Video drivers yesterday.


ANY SUGGESTIONS? I am frustrated, everthing should be working.


THANKS SO MUCH!











:)

 

Project connect to wireless device issue

Thanks for this suggestion; it's made me realise that I think it might be a problem with my tv after all, because now it won't come up anymore in the list of devices. I better check out some help for this tv; maybe something got turned off by mistake.

Thanks :

 

Project connect to wireless device issue

Hi Kari,

Thanks for the reply.

My tv is definitely connected to my wifi; I've tried restarting the tv, and disconnecting/reconnecting to my wifi, but the tv still isn't showing up in the list of devices when trying to use 'project'.

I actually had issues with this before, but after a significant update about a week ago, I noticed that it was showing up in the devices list. I'm unsure what could have changed tonight.

Does anyone have any other suggestions? Is there maybe some way to 'clear' (for lack of a better word) any saved devices on my laptop so I can start fresh with project?

 

LG Soundbar SJ9 shown as SiliconImage

Hi,

Thank you for writing to Microsoft Community Forums.

I appreciate your effort in trying to fix the audio issues on your Windows 10 device.

1. What is the make and model of the computer?
   
2. Are you aware of any recent changes made on the device?
   
3. Which version of Windows is running on your device?
   

You may try the below suggested step and check if the issue still persists.

Method 1

Set LG Soundbar as default play back device

1. Click on Volume icon from the taskbar.
   
2. Click on Sounds and click on
   Playback tab.
   
3. Select LG Soundbar and click on Set as default to check the status of the issue.
   

You may also refer the suggested steps and try to follow the same from the article
Help Library.

I suggest you to refer the article Fix sound problems in Windows 10
for more troubleshooting steps.

If the issue still persists try updating the latest Firmware & Drivers from the
manufacture’s website.

Click on Support section and select the preferred option under
Contact Us to get in touch with the manufacturer support for the further assistance.

Hope it helps.

Muralidhar

Microsoft Community Moderator