Windows 10: rdbss.sys error when closing program

rdbss.sys error when closing a pdf editor only occurring some of the times.

:)

 

error code

SYSTEM_SERVICE_EXCEPTION(rdbss.sys)

computer has encountered a problem and needs to restart

Anyone got a fix????

 

Programs closing when I close a file from that program

Hi,

In Windows 10 every time I close a file/email the entire program closes.

When I close an email in Incredimail the program closes.

When I close a file in File Explorer the program closes.

Is there a setting to overcome this.

Thanks

 

Welcome to Ten Forums BSOD forum.

There were 8 BSOD mini dump files debugged.
There was 1 definitive misbehaving software driver.
The error reporting also displayed 1 hardware driver.

For all tests steps please post images into the thread.
If there are any problem posting images please use one drive or drop box share links.

1) open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /restorehealth
4) chkdsk /scan
5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
6) Turn of Windows fast startup:
Turn On or Off Fast Startup in Windows 10 Performance Maintenance Tutorials
7) Uninstall: Sophos antivirus
Sophos Endpoint Security and Control: How to remove from client computers - Sophos Community
8) The Sophos AV can be reinstalled 1 week after the last BSOD so that there is sufficient time for computer stability. If the reinstall causes a BSOD then find an alternative AV product. If there are no BSOD after re-installation then you can continue using the AV software.
9) Turn on Windows defender
10) The computer has Windows Build 10586. Are/were there plans for upgrading?
11) Using device manager update: igdkmd64.sys Intel(R) HD Graphics 5500Updating a driver: Updating a driver. - Microsoft Community

Code: Event[35594]: Log Name: System Source: Microsoft-Windows-Kernel-Boot Date: 2018-01-17T10:48:58.630 Event ID: 29 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: CWATT.ironrock.local Description: Windows failed fast startup with error status 0xC00000D4.[/quote] Code: Event[31335]: Log Name: System Source: Display Date: 2017-11-28T17:17:09.894 Event ID: 4101 Task: N/A Level: Warning Opcode: Info Keyword: Classic User: N/A User Name: N/A Computer: CWATT.ironrock.local Description: Display driver igfx stopped responding and has successfully recovered.[/quote]

Code: 1/5/2018 2:09 PM Windows Error Reporting Fault bucket LKD_0x117_Tdr:3_TdrBug:575504_TdrVTR:0_IMAGE_igdkmd64.sys_GEN8_0_DISPLAY, type 0 Event Name: LiveKernelEvent Response: Not available Cab Id: 0ca2d13b-7523-44eb-b279-b4621979eff6 Problem signature: P1: 117 P2: ffffe001ae961010 P3: fffff8011a5866e0 P4: 0 P5: 274c P6: 10_0_10586 P7: 0_0 P8: 256_1 P9: P10: Attached files: C:\Windows\LiveKernelReports\WATCHDOG\WD-20170323-2135.dmp C:\Windows\Temp\WER-12937-0.sysdata.xml C:\Windows\Temp\WER34C1.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_117_f5a57624431f25e2f538f1f4d74dd6558b6f3eb3_00000000_cab_15194a14 Analysis symbol: Rechecking for solution: 0 Report Id: deb60ad5-f221-11e7-a684-1002b5417c91 Report Status: 0 Hashed bucket:1/5/2018 2:09 PM Windows Error Reporting Fault bucket LKD_0x117_Tdr:3_TdrBug:575504_TdrVTR:0_IMAGE_igdkmd64.sys_GEN8_0_DISPLAY, type 0 Event Name: LiveKernelEvent Response: Not available Cab Id: 28b33f18-850f-4094-a41a-9ce8c306cd93 Problem signature: P1: 117 P2: ffffe0011e27c4c0 P3: fffff8005cb366e0 P4: 0 P5: 1f88 P6: 10_0_10586 P7: 0_0 P8: 256_1 P9: P10: Attached files: C:\Windows\LiveKernelReports\WATCHDOG\WD-20170215-2057.dmp C:\Windows\Temp\WER-12937-0.sysdata.xml C:\Windows\Temp\WER34F1.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_117_24228c567e33efbbd7fba177c4a1de190c5bf4_00000000_cab_1519895f Analysis symbol: Rechecking for solution: 0 Report Id: deb60ad7-f221-11e7-a684-1002b5417c91 Report Status: 0 Hashed bucket:1/5/2018 2:09 PM Windows Error Reporting Fault bucket LKD_0x117_Tdr:3_TdrBug:575504_TdrVTR:0_IMAGE_igdkmd64.sys_GEN8_0_DISPLAY, type 0 Event Name: LiveKernelEvent Response: Not available Cab Id: 30691246-904f-4d8d-a27a-063f5c57ab86 Problem signature: P1: 117 P2: ffffe00109dd1010 P3: fffff8005cb366e0 P4: 0 P5: 1218 P6: 10_0_10586 P7: 0_0 P8: 256_1 P9: P10: Attached files: C:\Windows\LiveKernelReports\WATCHDOG\WD-20170130-1839.dmp C:\Windows\Temp\WER-12937-0.sysdata.xml C:\Windows\Temp\WER3512.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_117_24fee731b2a49e641b5fcd3e6c426a49e1ebf_00000000_cab_1519a449 Analysis symbol: Rechecking for solution: 0 Report Id: deb60ad8-f221-11e7-a684-1002b5417c91 Report Status: 0 Hashed bucket:1/5/2018 2:09 PM Windows Error Reporting Fault bucket LKD_0x117_Tdr:3_TdrBug:575504_TdrVTR:0_IMAGE_igdkmd64.sys_GEN8_0_DISPLAY, type 0 Event Name: LiveKernelEvent Response: Not available Cab Id: 8f8d3819-3bee-4063-8358-4f9a912d77bb Problem signature: P1: 117 P2: ffffe001ac17b4c0 P3: fffff8011a5866e0 P4: 0 P5: 458 P6: 10_0_10586 P7: 0_0 P8: 256_1 P9: P10: Attached files: C:\Windows\LiveKernelReports\WATCHDOG\WD-20170320-0631.dmp C:\Windows\Temp\WER-12937-0.sysdata.xml C:\Windows\Temp\WER34D1.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_117_57f7183530c1c8bfed9e6351fcea1088d3ca43_00000000_cab_151968b7 Analysis symbol: Rechecking for solution: 0 Report Id: deb60ad6-f221-11e7-a684-1002b5417c91 Report Status: 0 Hashed bucket:1/5/2018 2:08 PM Windows Error Reporting Fault bucket LKD_0x117_Tdr:3_TdrVTR:0_IMAGE_igdkmd64.sys_GEN8_0_DISPLAY, type 0 Event Name: LiveKernelEvent Response: Not available Cab Id: 3f6d2e5d-6dbd-4594-b987-ca83e830f904 Problem signature: P1: 117 P2: ffffe0013db65180 P3: fffff801126c66e0 P4: 0 P5: 3d8 P6: 10_0_10586 P7: 0_0 P8: 256_1 P9: P10: Attached files: C:\Windows\LiveKernelReports\WATCHDOG\WD-20170627-2223.dmp C:\Windows\Temp\WER-12937-0.sysdata.xml C:\Windows\Temp\WER347F.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_117_af0edfda8563652a858c716ec03f99cafee83_00000000_cab_1518da62 Analysis symbol: Rechecking for solution: 0 Report Id: deb60ad2-f221-11e7-a684-1002b5417c91 Report Status: 0 Hashed bucket:1/5/2018 2:09 PM Windows Error Reporting Fault bucket LKD_0x117_Tdr:3_TdrVTR:0_IMAGE_igdkmd64.sys_GEN8_0_DISPLAY, type 0 Event Name: LiveKernelEvent Response: Not available Cab Id: b65e973a-83b5-4452-a831-62b60d4ffff7 Problem signature: P1: 117 P2: ffffe001d9b81010 P3: fffff801804566e0 P4: 0 P5: 448 P6: 10_0_10586 P7: 0_0 P8: 256_1 P9: P10: Attached files: C:\Windows\LiveKernelReports\WATCHDOG\WD-20170507-1602.dmp C:\Windows\Temp\WER-12937-0.sysdata.xml C:\Windows\Temp\WER34A0.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_117_d5beaec8fb1f66c318e6ea058798cab8c8c458e_00000000_cab_15192d64 Analysis symbol: Rechecking for solution: 0 Report Id: deb60ad4-f221-11e7-a684-1002b5417c91 Report Status: 0 Hashed bucket:1/5/2018 2:08 PM Windows Error Reporting Fault bucket LKD_0x117_Tdr:3_TdrVTR:0_IMAGE_igdkmd64.sys_GEN8_0_DISPLAY, type 0 Event Name: LiveKernelEvent Response: Not available Cab Id: c860a909-6109-4afe-9768-bca9bd18b04f Problem signature: P1: 117 P2: ffffe0013dd594c0 P3: fffff801126c66e0 P4: 0 P5: 1d00 P6: 10_0_10586 P7: 0_0 P8: 256_1 P9: P10: Attached files: C:\Windows\LiveKernelReports\WATCHDOG\WD-20170628-1037.dmp C:\Windows\Temp\WER-12937-0.sysdata.xml C:\Windows\Temp\WER346E.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_117_d8a78f6ccd75487b43d6ead9415ce32d0a61bff_00000000_cab_1518c9c8 Analysis symbol: Rechecking for solution: 0 Report Id: deb60ad1-f221-11e7-a684-1002b5417c91 Report Status: 0 Hashed bucket:1/5/2018 2:09 PM Windows Error Reporting Fault bucket LKD_0x141_Tdr:6_IMAGE_igdkmd64.sys_GEN8_0_RINGHANG, type 0 Event Name: LiveKernelEvent Response: Not available Cab Id: 017ef65f-ea69-4a30-bda5-012931db5c59 Problem signature: P1: 141 P2: ffffe000fb1484c0 P3: fffff8014be166e0 P4: 0 P5: 15d0 P6: 10_0_10586 P7: 0_0 P8: 256_1 P9: P10: Attached files: C:\Windows\LiveKernelReports\WATCHDOG\WD-20170620-0916.dmp C:\Windows\Temp\WER-12937-0.sysdata.xml C:\Windows\Temp\WER3490.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_b74fc2fb17d34087652a5ee83eff57dced209a1c_00000000_cab_1518ffad Analysis symbol: Rechecking for solution: 0 Report Id: deb60ad3-f221-11e7-a684-1002b5417c91 Report Status: 0 Hashed bucket:1/5/2018 2:09 PM Windows Error Reporting Fault bucket LKD_0x141_Tdr:6_IMAGE_igdkmd64.sys_GEN8_0_RINGHANG, type 0 Event Name: LiveKernelEvent Response: Not available Cab Id: 8e52bdc9-072a-418e-96d8-5efc3f6c9dd2 Problem signature: P1: 141 P2: ffffe0011a0be4c0 P3: fffff8005cb366e0 P4: 0 P5: 2f54 P6: 10_0_10586 P7: 0_0 P8: 256_1 P9: P10: Attached files: C:\Windows\LiveKernelReports\WATCHDOG\WD-20170125-1522.dmp C:\Windows\Temp\WER-12937-0.sysdata.xml C:\Windows\Temp\WER3522.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_5ff584e8ca7be7467c18db777e59984a6952e_00000000_cab_1519bf82 Analysis symbol: Rechecking for solution: 0 Report Id: deb60ad9-f221-11e7-a684-1002b5417c91 Report Status: 0 Hashed bucket:1/5/2018 2:08 PM Windows Error Reporting Fault bucket LKD_0x141_Tdr:6_IMAGE_igdkmd64.sys_GEN8_0_RINGHANG, type 0 Event Name: LiveKernelEvent Response: Not available Cab Id: c24c476a-5bbd-4c8f-af0e-3a702e24af5f Problem signature: P1: 141 P2: ffffe001216434c0 P3: fffff801dd2766e0 P4: 0 P5: 26f4 P6: 10_0_10586 P7: 0_0 P8: 256_1 P9: P10: Attached files: C:\Windows\LiveKernelReports\WATCHDOG\WD-20170814-1523.dmp C:\Windows\Temp\WER-12937-0.sysdata.xml C:\Windows\Temp\WER343F.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_ab0a6795d91291441675e3eee8b16bbf97c6a8e_00000000_cab_1518ab82 Analysis symbol: Rechecking for solution: 0 Report Id: deb60ad0-f221-11e7-a684-1002b5417c91 Report Status: 0 Hashed bucket:[/quote] Code: 1/16/2018 1:40 PM Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 27 P2: baad0073 P3: ffffd000209eb728 P4: ffffd000209eaf40 P5: fffff800fd3c1ffe P6: 10_0_10586 P7: 0_0 P8: 256_1 P9: P10: Attached files: C:\Windows\Minidump\011618-6109-01.dmp C:\Windows\Temp\WER-13062-0.sysdata.xml C:\Windows\MEMORY.DMP C:\Windows\Temp\WER34BC.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_27_3bb577b355f2e5ce2fec47632e7ba7a3b682908c_00000000_cab_02bc34cb Analysis symbol: Rechecking for solution: 0 Report Id: 4977e349-5824-45a6-924f-01b1ae301ca8 Report Status: 4 Hashed bucket:1/5/2018 2:08 PM Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 27 P2: baad0073 P3: ffffd00024eb6728 P4: ffffd00024eb5f40 P5: fffff800b08d1fe9 P6: 10_0_10586 P7: 0_0 P8: 256_1 P9: P10: Attached files: C:\Windows\Minidump\010518-5718-01.dmp C:\Windows\Temp\WER-12937-0.sysdata.xml C:\Windows\MEMORY.DMP C:\Windows\Temp\WER3543.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_27_60fd501fe72084b9116d2b31614f95755599280_00000000_cab_02b83539 Analysis symbol: Rechecking for solution: 0 Report Id: 8606c0af-ec83-40f6-898b-2df3674fa786 Report Status: 4 Hashed bucket:1/17/2018 4:38 PM Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 27 P2: baad0073 P3: ffffd000255ee728 P4: ffffd000255edf40 P5: fffff80003741fe9 P6: 10_0_10586 P7: 0_0 P8: 256_1 P9: P10: Attached files: C:\Windows\Minidump\011718-5906-01.dmp C:\Windows\Temp\WER-13015-0.sysdata.xml C:\Windows\MEMORY.DMP C:\Windows\Temp\WER347D.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_27_3662181b2b1f7f48497aecb728689949bbf04a_00000000_cab_0300347d Analysis symbol: Rechecking for solution: 0 Report Id: 3765dcf6-8b07-41c1-bfda-00a238ad352a Report Status: 4 Hashed bucket:1/16/2018 2:25 PM Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 27 P2: baad0073 P3: ffffd00025e7c728 P4: ffffd00025e7bf40 P5: fffff801a4761fe9 P6: 10_0_10586 P7: 0_0 P8: 256_1 P9: P10: Attached files: C:\Windows\Minidump\011618-4640-01.dmp C:\Windows\Temp\WER-11968-0.sysdata.xml C:\Windows\MEMORY.DMP C:\Windows\Temp\WER3066.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_27_4e7e857ce5f8b9159293457939cff1b8706c27e3_00000000_cab_02b83076 Analysis symbol: Rechecking for solution: 0 Report Id: cb939f7c-93c3-4999-be26-90b377278e98 Report Status: 4 Hashed bucket:1/16/2018 3:36 PM Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 27 P2: baad0073 P3: ffffd000261b9728 P4: ffffd000261b8f40 P5: fffff8003cd61fe9 P6: 10_0_10586 P7: 0_0 P8: 256_1 P9: P10: Attached files: C:\Windows\Minidump\011618-6453-01.dmp C:\Windows\Temp\WER-13312-0.sysdata.xml C:\Windows\MEMORY.DMP C:\Windows\Temp\WER3587.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_27_982be02a413a16ef5b79781cac04b525ad77614_00000000_cab_02b43596 Analysis symbol: Rechecking for solution: 0 Report Id: c82489cf-0466-43dc-9473-38056a1d897b Report Status: 4 Hashed bucket:1/15/2018 7:55 PM Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 27 P2: baad0073 P3: ffffd000272c9728 P4: ffffd000272c8f40 P5: fffff8009eb31fe9 P6: 10_0_10586 P7: 0_0 P8: 256_1 P9: P10: Attached files: C:\Windows\Minidump\011518-5421-01.dmp C:\Windows\Temp\WER-12812-0.sysdata.xml C:\Windows\MEMORY.DMP C:\Windows\Temp\WER33A2.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_27_74409779c8963a6fa150c7461a6b10b69f424810_00000000_cab_02bc33b2 Analysis symbol: Rechecking for solution: 0 Report Id: ee96e4d4-d29b-4456-ba16-ab79bc1904bf Report Status: 4 Hashed bucket:1/16/2018 8:36 PM Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 27 P2: baad0073 P3: ffffd0002919d728 P4: ffffd0002919cf40 P5: fffff80188091fe9 P6: 10_0_10586 P7: 0_0 P8: 256_1 P9: P10: Attached files: C:\Windows\Minidump\011618-5734-01.dmp C:\Windows\Temp\WER-12937-0.sysdata.xml C:\Windows\MEMORY.DMP C:\Windows\Temp\WER345E.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_27_84edc566fc672330cc4e9c6ff428da657bc8aeb_00000000_cab_02f4346d Analysis symbol: Rechecking for solution: 0 Report Id: f0116162-4208-4fb9-b0a2-08c86eabbc48 Report Status: 4 Hashed bucket:1/8/2018 9:46 PM Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: 27 P2: baad0073 P3: ffffd00031b77728 P4: ffffd00031b76f40 P5: fffff801c4101fe9 P6: 10_0_10586 P7: 0_0 P8: 256_1 P9: P10: Attached files: C:\Windows\Minidump\010818-5625-01.dmp C:\Windows\Temp\WER-12531-0.sysdata.xml C:\Windows\MEMORY.DMP C:\Windows\Temp\WER3393.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_27_c8512efab527f3379d31f4794b15bbeac9b58ff_00000000_cab_02f433a2 Analysis symbol: Rechecking for solution: 0 Report Id: da5f7227-a25c-4f17-b70c-be53e0021a88 Report Status: 4 Hashed bucket:[/quote] Code: 1/16/2018 3:37 PM Windows Error Reporting Fault bucket 0x27_rdbss!RxInitializeContext, type 0 Event Name: BlueScreen Response: Not available Cab Id: 1eda41a4-74ee-4426-8f70-ebdbf0e51666 Problem signature: P1: 27 P2: baad0073 P3: ffffd000261b9728 P4: ffffd000261b8f40 P5: fffff8003cd61fe9 P6: 10_0_10586 P7: 0_0 P8: 256_1 P9: P10: Attached files: C:\Windows\Minidump\011618-6453-01.dmp C:\Windows\Temp\WER-13312-0.sysdata.xml C:\Windows\MEMORY.DMP C:\Windows\Temp\WER3587.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_27_982be02a413a16ef5b79781cac04b525ad77614_00000000_cab_17748145 Analysis symbol: Rechecking for solution: 0 Report Id: c82489cf-0466-43dc-9473-38056a1d897b Report Status: 0 Hashed bucket:1/15/2018 7:55 PM Windows Error Reporting Fault bucket 0x27_rdbss!RxInitializeContext, type 0 Event Name: BlueScreen Response: Not available Cab Id: 209e3ab7-6fd7-42d5-bfe6-e90e20a3a7f1 Problem signature: P1: 27 P2: baad0073 P3: ffffd000272c9728 P4: ffffd000272c8f40 P5: fffff8009eb31fe9 P6: 10_0_10586 P7: 0_0 P8: 256_1 P9: P10: Attached files: C:\Windows\Minidump\011518-5421-01.dmp C:\Windows\Temp\WER-12812-0.sysdata.xml C:\Windows\MEMORY.DMP C:\Windows\Temp\WER33A2.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_27_74409779c8963a6fa150c7461a6b10b69f424810_00000000_cab_15c47fde Analysis symbol: Rechecking for solution: 0 Report Id: ee96e4d4-d29b-4456-ba16-ab79bc1904bf Report Status: 0 Hashed bucket:1/16/2018 2:25 PM Windows Error Reporting Fault bucket 0x27_rdbss!RxInitializeContext, type 0 Event Name: BlueScreen Response: Not available Cab Id: 26ab5372-cd8d-4694-9ecf-2b2c3975bb2a Problem signature: P1: 27 P2: baad0073 P3: ffffd00025e7c728 P4: ffffd00025e7bf40 P5: fffff801a4761fe9 P6: 10_0_10586 P7: 0_0 P8: 256_1 P9: P10: Attached files: C:\Windows\Minidump\011618-4640-01.dmp C:\Windows\Temp\WER-11968-0.sysdata.xml C:\Windows\MEMORY.DMP C:\Windows\Temp\WER3066.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_27_4e7e857ce5f8b9159293457939cff1b8706c27e3_00000000_cab_1360701f Analysis symbol: Rechecking for solution: 0 Report Id: cb939f7c-93c3-4999-be26-90b377278e98 Report Status: 0 Hashed bucket:1/8/2018 9:48 PM Windows Error Reporting Fault bucket 0x27_rdbss!RxInitializeContext, type 0 Event Name: BlueScreen Response: Not available Cab Id: 57300fb6-aa81-452a-925f-405f33f1cc27 Problem signature: P1: 27 P2: baad0073 P3: ffffd00031b77728 P4: ffffd00031b76f40 P5: fffff801c4101fe9 P6: 10_0_10586 P7: 0_0 P8: 256_1 P9: P10: Attached files: C:\Windows\Minidump\010818-5625-01.dmp C:\Windows\Temp\WER-12531-0.sysdata.xml C:\Windows\MEMORY.DMP C:\Windows\Temp\WER3393.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_27_c8512efab527f3379d31f4794b15bbeac9b58ff_00000000_cab_121a7b60 Analysis symbol: Rechecking for solution: 0 Report Id: da5f7227-a25c-4f17-b70c-be53e0021a88 Report Status: 0 Hashed bucket:1/5/2018 2:10 PM Windows Error Reporting Fault bucket 0x27_rdbss!RxInitializeContext, type 0 Event Name: BlueScreen Response: Not available Cab Id: 889b174a-85a6-453d-adc5-95a760b3b042 Problem signature: P1: 27 P2: baad0073 P3: ffffd00024eb6728 P4: ffffd00024eb5f40 P5: fffff800b08d1fe9 P6: 10_0_10586 P7: 0_0 P8: 256_1 P9: P10: Attached files: C:\Windows\Minidump\010518-5718-01.dmp C:\Windows\Temp\WER-12937-0.sysdata.xml C:\Windows\MEMORY.DMP C:\Windows\Temp\WER3543.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_27_60fd501fe72084b9116d2b31614f95755599280_00000000_cab_1519e6ff Analysis symbol: Rechecking for solution: 0 Report Id: 8606c0af-ec83-40f6-898b-2df3674fa786 Report Status: 0 Hashed bucket:1/16/2018 1:40 PM Windows Error Reporting Fault bucket 0x27_rdbss!RxInitializeContext, type 0 Event Name: BlueScreen Response: Not available Cab Id: 94935b88-0ecc-4598-b184-b8392b4295fa Problem signature: P1: 27 P2: baad0073 P3: ffffd000209eb728 P4: ffffd000209eaf40 P5: fffff800fd3c1ffe P6: 10_0_10586 P7: 0_0 P8: 256_1 P9: P10: Attached files: C:\Windows\Minidump\011618-6109-01.dmp C:\Windows\Temp\WER-13062-0.sysdata.xml C:\Windows\MEMORY.DMP C:\Windows\Temp\WER34BC.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_27_3bb577b355f2e5ce2fec47632e7ba7a3b682908c_00000000_cab_14a48a9c Analysis symbol: Rechecking for solution: 0 Report Id: 4977e349-5824-45a6-924f-01b1ae301ca8 Report Status: 0 Hashed bucket:1/17/2018 4:38 PM Windows Error Reporting Fault bucket 0x27_rdbss!RxInitializeContext, type 0 Event Name: BlueScreen Response: Not available Cab Id: a83d0b1d-f2d8-487c-979a-a44f00d1b09e Problem signature: P1: 27 P2: baad0073 P3: ffffd000255ee728 P4: ffffd000255edf40 P5: fffff80003741fe9 P6: 10_0_10586 P7: 0_0 P8: 256_1 P9: P10: Attached files: C:\Windows\Minidump\011718-5906-01.dmp C:\Windows\Temp\WER-13015-0.sysdata.xml C:\Windows\MEMORY.DMP C:\Windows\Temp\WER347D.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_27_3662181b2b1f7f48497aecb728689949bbf04a_00000000_cab_1454d282 Analysis symbol: Rechecking for solution: 0 Report Id: 3765dcf6-8b07-41c1-bfda-00a238ad352a Report Status: 0 Hashed bucket:1/16/2018 8:36 PM Windows Error Reporting Fault bucket 0x27_rdbss!RxInitializeContext, type 0 Event Name: BlueScreen Response: Not available Cab Id: d93b8ffb-2b8c-46cf-9e74-d9ca7e0ce01c Problem signature: P1: 27 P2: baad0073 P3: ffffd0002919d728 P4: ffffd0002919cf40 P5: fffff80188091fe9 P6: 10_0_10586 P7: 0_0 P8: 256_1 P9: P10: Attached files: C:\Windows\Minidump\011618-5734-01.dmp C:\Windows\Temp\WER-12937-0.sysdata.xml C:\Windows\MEMORY.DMP C:\Windows\Temp\WER345E.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_27_84edc566fc672330cc4e9c6ff428da657bc8aeb_00000000_cab_1560a826 Analysis symbol: Rechecking for solution: 0 Report Id: f0116162-4208-4fb9-b0a2-08c86eabbc48 Report Status: 0 Hashed bucket:[/quote] Code: Name Intel(R) HD Graphics 5500PNP Device ID PCI\VEN_8086&DEV_1616&SUBSYS_062E1028&REV_09\3&11583659&0&10 Adapter Type Intel(R) HD Graphics Family, Intel Corporation compatible Adapter Description Intel(R) HD Graphics 5500 Adapter RAM 1.00 GB (1,073,741,824 bytes) Installed Drivers igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32 Driver Version 20.19.15.4835 INF File oem65.inf (iBDWM_w10 section) Color Planes Not Available Color Table Entries 4294967296 Resolution 1920 x 1080 x 60 hertz Bits/Pixel 32 Memory Address 0xF6000000-0xF6FFFFFF Memory Address 0xE0000000-0xEFFFFFFF I/O Port 0x0000F000-0x0000F03F IRQ Channel IRQ 4294967290 Driver c:\windows\system32\drivers\igdkmd64.sys (20.19.15.4835, 7.60 MB (7,972,320 bytes), 1/14/2016 11:16 AM)[/quote]

 

Hello Col Hibbert,

The bugcheck you are getting when closing the pdf file is a stop code 0x27 RDR_FILE_SYSTEM error. This can be due to insufficient memory, I would be surprised if you were running out of memory with 8GB but can you check by using task manager and monitoring the memory usage when running your system and doing the kind of tasks typical of when you get this crash?

 

1. Try another PDF reader.

2. Uninstall Sophos
Sophos How to uninstall your Sophos product