Windows 10: RDP and Video

Discus and support RDP and Video in Windows 10 Drivers and Hardware to solve the problem; Im not able to use my camera in RDP. https://answers.microsoft.com/en-us/windows/forum/all/rdp-and-video/ebe7acf0-7ba0-455e-b536-28200b71b00c Discussion in 'Windows 10 Drivers and Hardware' started by SteveBoard2, Dec 30, 2020.

  1. STEVEBOARD2
    SteveBoard2 Win User

    RDP and Video


    Im not able to use my camera in RDP.

    :)
     
    SteveBoard2, Dec 30, 2020
    #1
  2. DESIREE YAU
    Desiree Yau Win User

    RDP

    Hi Nikki,

    We can see here that you are having issues using (RDP) Remote Desktop Protocol on your computer. There are several reasons why you are experiencing this concern. To set your expectation, we will be doing some troubleshooting steps to isolate
    this problem. Before we proceed, may we know the following:

    • Any changes made on the computer prior to this concern?
    • What troubleshooting steps have you tried so far?
    • Is this the first time that you encountered this problem?
    • When did you notice about this issue?
    • Can you send us a screenshot with the error message that you are getting? Note: Please do not include any personal information.
     
    Desiree Yau, Dec 30, 2020
    #2
  3. NIKKIGARCIA02
    NikkiGarcia02 Win User
    RDP

    • Any changes made on the computer prior to this concern?

      Initially when we received the problem there wasn't any changes made on the computer since we couldn't figure out the problem, we upgraded the pc to windows 10. It fixed the problem momentarily and then it starts again. Then we re initiated the upgrade the
      same day I wrote this post and it was fixed again and then on today the issue is back
    • What troubleshooting steps have you tried so far?

      In the past we would delete the MS Licensing Protocol folder as suggested by so many other posts and restart the RDP connection ad administrator to rebuild it. This time around it didn't fix anything. Like I said previously we've tried to upgrade the PC and
      the fix is temporal
    • Is this the first time that you encountered this problem? No
    • When did you notice about this issue? I'm not sure when it started because I haven't been on this project that long but I would say within the last month based on me. Based on other conversations this has happened in the past.
    • Can you send us a screenshot with the error message that you are getting? Note: Please do not include any personal information.

      Sure
      RDP and Video d7470294-b2af-4c9c-aa56-a971016a58bf.jpg
     
    NikkiGarcia02, Dec 30, 2020
    #3
  4. FREDERIK LONG
    Frederik Long Win User

    RDP and Video

    RDP not working on MAC

    In order to keep things simple I suggest you start by using a Windows PC to connect to your RDP host.

    Remember also that the RDP host must run Windows Professional.
     
    Frederik Long, Dec 30, 2020
    #4
Thema:

RDP and Video

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