Windows 10: RDP Audio recording regularly drops

Dear Microsoft Community,


could you please give advices to the following problem with the RDP audio recording.


One of our customers has a problem during sound recording per Remote Desktop audio recording in our dictation software DictaNet and in one another dictation software: aproximately every 20 seconds the recording drops for around 1 second and then goes further. This dropping distords however the information the word that was dictated.


Further details:

- The network connection is fast. It was also tried to dictate directly in the data center network. The same problem

- Host: Windows Server 2016 Standard. Ist a Hyper-V virtual machine. Hyper-V runs on another Windows Server 2016, that is a physical machine with Intel Xeon E5-2630 v3 2.40 GHz.

- Client: Windows 10

- The host hast 41 GB RAM

- The dropping happens also when CPU has around 10% und RAM 35% load.

- We have alredy played with Network settings in RDP Client options, local group policy for audio and network on the host, turned off the antivirus, used another recording device, another local PC. Nothing helped. Dictation locally does not have such problems. Other customers also do have such problems.


Does anybody have any further suggestions what we can also try or check?


It seems to us that the dropping happens somewhere inside the host system.


Thanks in advance.


Best Regards,

Mykhaylo

:)

 

Can not record audio.

Hi,

We suggest that you run troubleshooting for Audio Recording by following these steps:

• Type troubleshooting on the search box.
• Click View all.
• Select Recording Audio.
• Follow the steps to troubleshoot Recording Audio.

Let us know if you need further help.

 

Audio Recording Problem

Hello,

We suggest that you follow the steps below to troubleshoot concerns regarding audio:

• Press Windows key + X > Control Panel.
• Select the drop-down men beside View by: then choose
  Small icons.
• Go to Troubleshooting > Hardware and Sound >
  Recording Audio.

Give it a try and let us know if you need further assistance.

 

Audio Recorder is not working

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern regarding the issue that you are facing.

From what you have mentioned, I would suggest you to try these steps to see if it resolves the issue

Method 1: Hardware Troubleshoot

Windows 10 has a built-in troubleshooter to check and fix issues with recording. I would suggest you to run this troubleshooter to check if the issue is with your recording.

Refer these steps:

• Press Windows key +X, select
  Control panel
• Change the view by option on the top right to
  Large icons
• Click on troubleshooting and click on the
  view all option on the left panel
• Run the Recording Audio troubleshooter

I suggest you to install all the latest audio and Display drivers from the manufacturer web site and install.



Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.