Windows 10: RDP Black Screening Issue

Remote Home Machine OS: Windows 11 10.0.22621.1992 22H2Office Machine OS: Microsoft Windows 10 Pro 10.0.18362.1256 1903We have a user who utilizes RDP from home laptop over a VPN connection to their office PC. The issue is that when the user initiates an RDP session on the home laptop, all they see is a black screen and occasionally a blank blue screen that will sometimes show a frozen "Please Wait" screen with a loading circle.As a workaround, the user is able to use the MS RDP client on their iPad.We have applied updates to both machines, ensured permissions are correct, tried changing the

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RDP Black Screen issue

I sometimes use RDP for control my home computer(Win10) at company computer (Win7)

sometimes I login success but nothing is appear in RDP.

I already search this issue in Google, but anything can't help

Ctrl + Alt + End ? nothing happened. just black screen.

Connect on 640*480 mode? nothing happened. just black screen.

Setting Network and memory? nothing happened. just black screen.

Delete RDP cache? nothing happened. just black screen.

update my Graphic Driver? already latest driver.

One of important thing is when Black screen occurred on RDP client, My home computer is stuck black screen too and all of pan in my system is full loaded.

What can I do to solve this problem?

Why this occurred?

 

Black screen when using RDP

Hi,

Let us isolate your concern by answering the questions below:

• Have you made any changes to the computer software prior to this?
• Are you getting any error messages?

We've released an article that discusses how to troubleshoot black screen issues. We suggest that you visit this
link and perform the troubleshooting steps provided.

We are looking forward to your response.

 

Black screen error

Hello,

There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

• Can you confirm to us if you are using a laptop or a computer?
• Have you made any recent changes to your device prior to this happening?
• What exactly were you doing when the error occurred?
• Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

As an initial part of troubleshooting, we suggest following the steps given on this article:

Troubleshoot black screen or blank screen errors. This will help you diagnose and rectify most of the known black screen concerns.

We will wait for your response.