Windows 10: RDP display problems

Discus and support RDP display problems in Windows 10 Software and Apps to solve the problem; After updating to Win11 24H2 I have problems with viewing Remote Desktops see attached screenshot, which does not happen with the Win11 23H2 version.... Discussion in 'Windows 10 Software and Apps' started by Spec IT MD, Dec 31, 2024.

  1. RDP display problems


    After updating to Win11 24H2 I have problems with viewing Remote Desktops see attached screenshot, which does not happen with the Win11 23H2 version. Anyone know how to solve it?And what should it looks:

    :)
     
    Spec IT MD, Dec 31, 2024
    #1

  2. RDP

    • Any changes made on the computer prior to this concern?

      Initially when we received the problem there wasn't any changes made on the computer since we couldn't figure out the problem, we upgraded the pc to windows 10. It fixed the problem momentarily and then it starts again. Then we re initiated the upgrade the
      same day I wrote this post and it was fixed again and then on today the issue is back
    • What troubleshooting steps have you tried so far?

      In the past we would delete the MS Licensing Protocol folder as suggested by so many other posts and restart the RDP connection ad administrator to rebuild it. This time around it didn't fix anything. Like I said previously we've tried to upgrade the PC and
      the fix is temporal
    • Is this the first time that you encountered this problem? No
    • When did you notice about this issue? I'm not sure when it started because I haven't been on this project that long but I would say within the last month based on me. Based on other conversations this has happened in the past.
    • Can you send us a screenshot with the error message that you are getting? Note: Please do not include any personal information.

      Sure
      RDP display problems d7470294-b2af-4c9c-aa56-a971016a58bf.jpg
     
    NikkiGarcia02, Dec 31, 2024
    #2
  3. RDP

    Hi Nikki,

    We can see here that you are having issues using (RDP) Remote Desktop Protocol on your computer. There are several reasons why you are experiencing this concern. To set your expectation, we will be doing some troubleshooting steps to isolate
    this problem. Before we proceed, may we know the following:

    • Any changes made on the computer prior to this concern?
    • What troubleshooting steps have you tried so far?
    • Is this the first time that you encountered this problem?
    • When did you notice about this issue?
    • Can you send us a screenshot with the error message that you are getting? Note: Please do not include any personal information.
     
    Desiree Yau, Dec 31, 2024
    #3
  4. 95Viper Win User

    RDP display problems

    Driver and/or display problem (AMD)

    Try this:

    • Right click on a blank area of your desktop and select "Display Properties"
    • Select "Advanced Display Settings"
    • Select "Display Adapter Properties"
    • Click on "List all Modes"
    • Select the preferred display mode. Something with at least 60Hz.
    • Then select your setting you want
    • See if the option came back
     
    95Viper, Dec 31, 2024
    #4
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RDP display problems

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