Windows 10: RDP Dual Screen - Occasional Display Issue on ONE Display

Have been doing engineering work remote for over a year running Windows 10 Pro on work workstation and Windows 10 Home at home. Dual monitors at home and at work. We use SonicWall NetExtender to connect to work and then RDP to connect to workstations. Has been working great for over a year but a week ago I started having crazy display issues. Every now and then my right display in the RDP session would totally get pixelated and blocked out.





Even if I un-maximized it it would stay that way but it was only the right monitor part of the RDP session that was wonky, my local stuff was perfect and if I dragged it around, it was just what was displayed in the RDP window right side, everything else perfect. I found the only way to stop it was to close the RDP session and re-open it. Then sometime later it would come back.


Talking with IT folks and today they safe mode completely removed my video drivers AMD Radeon Pro WX 8200 running 20.Q3, the latest certified Autodesk driver and reinstalled fresh. Also I cleared the bitmap cache locally. Ran for a little bit and seemed fine but then happened again but this time was on the left monitor part of the RDP session, all previous times this happened it was right side.


I played with RDP display color changing from 15 bit to 32 bit, still happened. In my RDP session I can drag remote apps between the window halves workstation monitors and only when it's on the left part will it be messed up.





I did a screencast capture that really shows what is going on: https://www.screencast.com/t/9x19mOBY


Since RDP is actually just relaying the video feed from my workstation at work to my local session display I was thinking this was video card issues. But not sure why closing the RDP session and re-opening would resolve it, ....temporarily.


Any and all help would be greatly appreciated.

:)

 

Hp laptop screen won’t display except occasionally

I would like to note that step 20 comes up with no files. Perhaps this could be the source of the issues?

 

Issue with black screen, dual display, ATI Integrated GPU

Hi,

I suggest you to follow the below methods and check if it helps.

Method 1: I suggest you to go to device manager and disable the display drivers, check whether the issue persists or not.

• Press Windows + X keys and click
  Device manager.
• Click to expand Display adapters, right click the second adapter and click
  Disable.
• Restart the computer and check whether the issue persists or not.
• Repeat the same steps to disable the first display adapter and check if it helps.

If you find the issue is with anyone of the display adapters then, I suggest you to update the display drivers from the manufactures website for Windows 10 and check if it helps.

Method 2: I suggest you to follow the steps form the below article for
“Black Screen” issues and check if it helps.

Troubleshoot black screen problems

http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you

 

Taskbar displaying in an incorrect position when using scaling on a dual monitor setup

Hi Jav,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand the inconvenience you are facing in accessing the display on dual monitor. Do not worry will help you with this issue.

Do let us know the make and model of your device?

This issue might have occurred due to display drivers. Try the below troubleshooting steps and check if it helps.

Step 1: I suggest you to update the display drivers and check if the issue persists.

Steps to Update Graphics Driver.

• Press Windows key + X key when you are at desktop.
• Select Device Manager.
• Expand Display Adapter.
• Right click on the Display Adapter and click on
  Update driver software.

Step 2: I suggest you to install all the pending updates on Windows 10.

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

Also, check if the issue persists on 100% screen resolution as well.

Hope it helps. Get back to us with an updated status of this issue for further assistance.