Windows 10: RE: despite purchasing a $1000 Radeon 6900XT from AMD, Ray Tracing still cannot be enabled...

I was advised that AMD had already worked with Microsoft to ensure DXR was compatible with the latest Radeon 6000 series graphics cards, hence they are "Direct X Ultimate" certified. Upon loading the new Cyberpunk 2077 title, I actually could NOT enable Ray Tracing grayed out, despite having the 10.0.18363 Windows 10 Pro Build, along with the latest AMD Radeon 20.12.1 WHQL graphics driver installed. Please tell me I didn't spend $1,000 on this Radeon 6900XT graphics card only to be falsely advertised to?

:)

 

AMD RADEON Graphis

After following these steps

• Press Windows key + R.
• Type “devmgmt.msc” and hit Enter.
• Click on View Tab, Select Show hidden devices.
• Click on Scan for Hardware changes.
• Check if any unknown devices show up and expand the Display Adapters listed in the device list.
• If the Display device is listed, right click on it >click Properties.
• In General tab, under device status check for the message. Post back if there is any error message.

i found AMD RADEON R7 M265 in display adapters but when i was search AMD in windows ,i was not found further when i click right button of touch pad for refresh also not found AMD Graphics catalyst.also i not found any AMD driver in control pannel installed
programm list...why?

 

Radeon settings

Hi Nancy,



Thank you for posting in Microsoft Community.



I understand that you are seeing multiple System Tray icons for Radeon application. We will certainly assist you with this issue.

Usually, we have seen this issue with certain versions of Radeon application. However, if you want to disable this from System Tray you can try the following methods.



Method 1: Using Taskbar Settings.

• Right-click any empty space on the taskbar, and then select
  Taskbar settings.
• Under “Notification area” label click on “Select which icons appear on the taskbar”
• You can turn off the Radeon application in the list, which will in turn hide the Radeon System Tray icon.

Method 2: Use Radeon app preferences to remove the icon from System Tray.



I would suggest you to follow the steps mentioned in

How to Enable the AMD Radeon Settings System Tray Icon

In preferences section uncheck “Enable System Tray” option.



If there are multiple instances of Radeon running under Processes tab in Task Manager, I would recommend you to update the Radeon application from
AMD support.

Regards,

Vivian S

 

AMD Radeon Settings update CRASHES

Hi,

It is possible your AMD Radeon Settings crashes after update due to compatibility issue. To isolate your issue, kindly answer the following questions:

• Did you get any error messages? If yes, could you provide us a screenshot?
  
• What troubleshooting steps have you done so far?
• Does this happen only when you watch videos?

We're looking forward to your response.