Windows 10: Re-imaging from external drive, but no drives appear in the "Select the location ..." list.

Trying to restore the C drive from a regular image on a plain old USB hard drive, while booted from a flash drive. I get to "Select the location of the backup ..." but the list is empty. "Refresh" doesn't do anything. "Advanced..." then gives me the choice to "Search ... on the network" or "Install a driver". The later brings up an "Add Drivers" box, and when I hit OK I get an "Open" box, which does see all the drives. I don't think there's really any Driver that needs installing, and when I get back to the "Select the location ..." window, the list is still empty, and "Refresh" still doesn't do anything.


I must be missing something, but I'm open to any process for restoring the C drive from the image on that USB drive. Do I need to put the image folder in some particular place, with some particular name?

:)

 

External Seagate Drive not appearing after Creators Update

Hi Pete,

Since the problem with your external hard drive surfaced after installing the Windows 10 Creators update, then most likely it has something to do with the its driver software being outdated or broken. To help us diagnose and address this problem, we suggest
that performing first the Hardware and Devices Troubleshooter. Follow the steps below:

• In the search bar, type troubleshooting and open it.
• In the left pane, click View all.
• Click Hardware and Devices.
• Click Next and follow the on-screen instructions.

If the issue persists, then please try to update the driver for your external hard drive. Follow these steps:

• Right-click the Windows key, then select Device Manager.
• Locate your external device from the list. If it doesn't appear there but something appeared with a yellow or red sign, right-click on it and click
  Update Driver Software.
• Select Search automatically for updated driver software.
• Follow the on-screen instructions to finish the update.

Feel free to let us know if you need further assistance.

Regards.

 

unrecognised external hard drive on Windows 10

Since you already reinstalled the drivers of the External Hard Drive, let's run the
Hardware and Devices troubleshooter as it can resolve your concern. You can do that by following these steps:

• 
  Press the Start button.
  
• 
  Type and select Troubleshooting.
  
• 
  Click on View all on the left panel.
  
• 
  Select and run the Hardware and Devices troubleshooter.
  

If the Hardware and Devices troubleshooter doesn’t resolve your concern, we suggest that you change the letter of the External Hard Drive. You can do that by following these steps:

• 
  Press the Start button.
  
• 
  Type and select Control panel.
  
• 
  Select System and Security.
  
• 
  Select Administrative Tools, and a new window will appear.
  
• 
  Double-click Computer Management, and a new window will appear.
  
• 
  Select Disk Management that is located under
  Storage in the left pane.
  
• 
  Right click on the External Hard Drive that is not showing on the File Explorer.
  
• 
  Select Change letter and network path, and a new window will appear.
  
• 
  Select Change, and choose the letter that you want for the External Hard Drive.
  

After changing the letter of the External Hard Drive, we suggest that you reboot your laptop for the changes to take effect.



Let us know how it goes.



Regards.

 

External Seagate Drive not appearing after Creators Update

We appreciate the feedback, Pete. Getting in touch with Seagate support is one of your options. They may have recent or updated drivers for your external hard drive. In the meantime, since the hard drive is detected again when you unplug and replug it, we
suggest that you try changing the drive letter and its path and see if it addresses the issue. Follow the steps below:

• Right-click the Windows key and click Computer Management.
• Under Storage, click Disk Management.
• Find your Seagate External Hard Drive, right-click it and select
  Change Drive Letter and Paths.
• Click on Change and select the letter for the drive.
• Click OK, close all windows, then restart your computer.

Should the issue persists, then we suggest sharing your experience with us through our Feedback Hub. To access the Feedback Hub, follow the steps below:

• Click the Windows key.
• Look for Feedback Hub, then click it.
• In the left pane, click Feedback.

Let us know should you need further help.

Regards.

Regards.