Windows 10: realtek audio console does not have "headset with microphone" option

i use an acer rog zephyrus g14 gaming laptop.i have tried all the basic fixes for this updating drivers, uninstalling drivers, setting default, configuration, and literally nothing works. this problem seems to be unique to me. when i use my headset, windows lumps in my headset microphone with the built in laptop one. i used to be able to fix this by using realtek audio console and clicking "enable jack detection when device is plugged in" and clicking "headset with microphone", but now when i enable this option,1. there is NO popup when i plug in headphonesand 2. there is NO "headset with

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Headset microphone and Realtek Audio Console

Hi, I purchased an Acer Nitro 5 laptop recently and I just found out that when I plug in my headset with a microphone it doesn't pick up that it is a headset, and I know that I can fix this using the Realtek Audio Console but it never loads up and it tells
me RCP servers can not be reached

 

Realtek Audio Console Allows Me to Customize Input Plug as Headphone and Microphone, But Not Both

I'm using a custom build with a Micro-Star International Z370-A Pro motherboard with Realtek HD Audio with the ALC892 Codec. The case I have (Apevia X Hermes) features two HD audio ports on the front that I can customize via the Realtek Audio Console. Both
of these front ports can function as any input/output--including microphone and headphone; each function works as intended, however I can't get the program to dedicate one port as headphone and microphone simultaneously, like a headset. I attached an image
of what the listed inputs look like on my UI. If both input and output functions work independently on both front panel jacks, is it possible to use a headset in one of them? I'm using Realtek Audio Driver 6.0.1.8412 and the Realtek Audio Console UI version
is 1.8.204.0. Reinstalling these drivers didn't seem to work and Device Manager tells me these are the most recent ones.

Image of the UI listing options for audio device:

 

Realtek Audio Console Allows Me to Customize Input Plug as Headphone and Microphone, But Not Both