Windows 10: Recaptcha is hanging on Windows 10 sign-in to Kobo. Solutions?

Discus and support Recaptcha is hanging on Windows 10 sign-in to Kobo. Solutions? in Windows 10 Network and Sharing to solve the problem; Kobo is asking for a sign-up when I try setting up my Kobo Glo after doing a factory reset, but I cannot get past Recaptcha's Verify button; it just... Discussion in 'Windows 10 Network and Sharing' started by ArdellRamage, May 8, 2020.

  1. ARDELLRAMAGE
    ArdellRamage Win User

    Recaptcha is hanging on Windows 10 sign-in to Kobo. Solutions?


    Kobo is asking for a sign-up when I try setting up my Kobo Glo after doing a factory reset, but I cannot get past Recaptcha's Verify button; it just hangs.

    :)
     
    ArdellRamage, May 8, 2020
    #1
  2. PARALLAXE
    Parallaxe Win User

    windows 10 does not recognize my Kobo ereader

    Same here. Windows 10 does not recognize my Kobo Aura One.

    But on my other PC with Windows 7 the Kobo Aura One is recognized properly.

    Some information on the Win 10 rig that causes the trouble:

    • Surface Book, 16GB
    • Win10 Pro, 64 bit, Version 1607
    • Kobo Aura One, Software version 4.2.8110
    • Kobo Desktop 4.2.6122

    Here's what I have tried so far:

    • Factory reset of the Kobo device
    • Tried various different USB cables in various ports
    • Installed the Kobo desktop app
    • Searched for the most recent updates/patch for the Kobo device and installed them
    • Searched for the most recent updates/patch/drivers for my Win10 rig and installed them
    • I have tried the steps suggested by Mario Tum (Dec 26)
    • Asked Kobo customer support for help (they asked me to try some default stuff like re-plugging in the USB cable, but no real help so far; they told me they have passed the issue to 'someone else' within Kobo - whatever that means)

    Nothing resolved the issue. Since my Win7 rig recognizes my Kobo Aura One without any problems, I guess the problem lies with Win10.
     
    Parallaxe, May 8, 2020
    #2
  3. PETERDAY_1946
    PeterDay_1946 Win User
    Kobo reader and Windows anniversary update

    Since the Windows 10 Anniversary update, my Kobo Glo reader is no longer recognised by my laptop when connected via USB. It is also not recognised by the Kobo desktop app nor Adobe Digital Editions. Accordingly no new books can be added if purchased
    from a store apart from Kobo. Kobo say that Microsoft is preparing a "build" to rectify the problem. Does anyone know of this "build"? In the meantime does anyone have any suggestions as to how the Kobo reader can be recognised by the Windows anniversary build?
     
    PeterDay_1946, May 8, 2020
    #3
  4. RITAMCCOY
    ritamccoy Win User

    Recaptcha is hanging on Windows 10 sign-in to Kobo. Solutions?

    Kobo ereader

    It happened once I upgraded to Windows 10. Apparently they were not compatible, duh. But I was hoping that this would have been corrected by now. Any hope in the near future? (reinstalling Kobo does not help
     
    ritamccoy, May 8, 2020
    #4
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Recaptcha is hanging on Windows 10 sign-in to Kobo. Solutions?

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