Windows 10: Receipt for Windows 11 Pro on a work account

When we were setting up my work laptop, we had to upgrade from Home to Pro. Since I work remotely, we purchased the software on my user account, but I never received an email receipt or even an acknowledgment of the purchase. Now my finance department needs the receipt and I can't find it. I try going to https://account.microsoft.com/billing/orders/, but it just redirects me to https://myaccount.microsoft.com/. I don't have access to the Microsoft Store with my account so I can't look there. My IT department is also telling me that they can't find a record of it. Any assistance would

:)

 

Remove account

I suggest you backup your personalized files first before removing the account.
To delete an account, follow these steps:

1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:

 

Strange Windows 10 User Account issue.

Unfortunately I had done those steps numerous reboots, it just, reappears for no good reason. The base account isn't even a Microsoft account, it's a local account.

I haven't quite tried the built in administrator account on W10, but so far in my experience on my own computer, the built in account seemed to have absolutely no more control than I did on my own.

It's just strange, I go in, it warns me twice about deleting the account, then it's gone. Reboot, and it's back?

EDIT: Just to specify, both command line and Netplwiz both say only HIS account exists on the computer, it doesn't list this rogue account. This is what I meant in my first post about the fact that even Windows doesn't seem to believe it exists, HALF the time. *Frown

 

Windows 11 Home to Pro upgrade

Want to upgrade 11 Home to 11 Pro. Tried download, but apparently files transferred were for 11 Enterprise. This will not activate; error is "invalid digital license or product key". This is on a new Surface. How to proceed?

Can withdraw/delete this. The suggestion to downgrade - listed below - with a 'fake' windows 10 key works.