Windows 10: Received BSOD 0x00000050

I received this BSOD out of the blue. The general BSOD analyzers are not specific to the cause. This is a two month old Dell laptop. I am trying to get a Dell Thunderbolt Dock working on it. This dock required several driver updates and a firmware update as well as the laptop itself requiring a BIOS update. It seemed to be working ok. I had the laptop connected to an old DVI monitor using an HDMI to DVI cable via the HDMI port on the dock. I don't now if it may be related to this or not. I have attached the required zip info file.

Thanks for any assistance.
JohnD

:)

 

Random BSODs need help

update: since last night I've had several BSODs. I would appreciate any help on solving this. Thank you

The bugchecks:

0x00000050

0x0000001a

0x000000c4

0x00000019

0x0000003b

 

Win10 Upgrade failed - now can't revert to Win7... computer

Sorry, one last bit of info - on the BSOD for Applecharger.sys, the tech info is:

STOP: 0x00000050 (0xFFFFF888017FD428 , 0x0000000000000000, 0xFFFFF880017FA80A, 0x0000000000000005)

Also, when i hunted down and renamed AppleCharger.sys to something else so maybe it would be skipped, I got a different BSOD error.

 

You might not like this, but I too can't be specific to a cause with the reason that there isn't really a lead for something specific in the dump.
We'll need to try driver verifier to see if it catches something.






Diagnostic Test

DRIVER VERIFIER


Warning Please make a backup of your important files and get your rescue media or create one.
Please create a restore point.
Please follow this tutorial to run driver verifier.

Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation.

Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.

If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.



Note Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.

 

I have started Driver Verifier. What happens when the laptop goes to sleep? Do I need to shut that down or just revive the laptop from time to time?

JohnD

 

That did not take long. After about an hour and a half I received a BSOD with ndis.sys. I have attached a new collection info file.

That is three different BSOD's in the past 10 days. That is about the time I started installing all the appropriate drivers for the Dell TB15 dock.

JohnD

 

Please remove ESET and use Windows Defender instead as alternative.
The netio.sys is the Network Input/Output System driver what refers to the network drivers.
However, when this occurs there is a very big chance that the AV drivers are the cause of it.
Code: ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck D1, {50, 2, 0, fffff8007686502e} Probably caused by : NETIO.SYS ( NETIO!NsiGetParameterEx+343 ) Followup: MachineOwner[/quote]

 

There have been very few complaints about ESET NOD 32 on Windows 10, but I will temporarily remove it. Do you want me to due another Driver Verifier test after that?

JohnD

By the way, this is the update process I had to go through to install the necessary updates to enable the Dell TB15 Dock:
1. Updated XPS-15 BIOS to v01.01.19 (A05).
2. Updated Intel(R) Thunderbolt Controller Driver to v15.3.39.250.
3. Updated Intel(R) Thunderbolt 3 Firmware Update to v 02.11.06 (A02).
4. Installed ASMedia USB 3.0 Extended Host Controller Driver for TB Dock to v1.16.32.1 (A01).
5. Installed Realtek USB Audio Driver for Dell Thunderbolt Dock to v6.3.9600.41 (A01).
6. Updated Realtek USB GBE Ethernet Controller Driver for TB Dock to v10.6.1211.2015.
7. Installed Update for the USB audio/mouse on Dell TB Dock.

 

Not yet, I would like to know how your system acts without first.

Thanks for letting me know *Smile

 

I think we may have hit the jackpot. After removing ESET NOD32, I played with the system a while and let it sit for quite a while. When I tried to bring the system back up after letting it sit a while, it would not resume. The only way around it is to do a forced power down. When I finally brought it back up, I checked for any BSOD's. Lo and Behold one had occurred. It was a "BAD POOL HEADER" and points to the driver rtux64w10.sys which is one of the drivers associated with the Realtek USB GbE Family Controller (a new device added with the Dell TB15). I have v10.6.1211.2015 which is the latest that Dell has released. From what I can gather Realtek is famous for buggy drivers. I have attached the latest collector info. I hope this gives you a little more to work with.

JohnD

A little more background information on the Realtek Ethernet adapters:

The Dell XPS-15 does not have an integrated Ethernet controller, only a wireless one. So before the TB15 became available, I purchased an Anker USB-C Ethernet/ USB-3.0 Hub adapter. That adapter has two Ethernet controllers: (1) a Realtek USB FE Family Controller (this is supposedly a 10M/100M USB 2.0 connection), and (2) a Realtek USB GbE Family Controller (this is supposedly a 10M/100M/1000M USB 3.0 connection). When I first installed this adapter, it installed v10.5.1019.2015 of rtux64w10.sys for both controllers. When I installed drivers for the Dell TB15 Dock, that driver was updated to v10.6.1211.2015 for the Anker GbE controller, but the driver for the FE controller still indicates v10.5.1019.2015 in Device Manager although only one version of rtux64w10.sys exists in \Windows\System32. I don't know if that is a problem?

 

USB network adapters are known for causing problems, either due to the drivers or the connection.
I suggest to remove it while troubleshooting.

 

I can disconnect the TB15 Dock but I think that is the source of the problem. I suspect no BSOD's will occur if I remove it from the picture. It is a new device just released by Dell the end of last month and it has a number of bugs associated with it. I can switch the connection of the external monitor from the dock to the laptop and use wireless instead of wired. Is that what you want me to do? The only issue I have with the wireless connection is that once the laptop goes to sleep, it does not recognize any other computers on my LAN when it wakes up. I have to reboot the laptop to get them back. Just a nuisance. What additional testing do you wish me to do?

JohnD

 

We want to find the source of the problem to find a solution, removing is a solution.

None, only that you use your system without the USB network adapter.

BIOS/driver updates? They could help if there are any available.

 

Thanks for your help. I will discontinue using the TB15 dock for a while to verify that it is the cause of the issue. There has been numerous complaints about it. I will wait a few days to see if Dell can get its problems fixed otherwise I will have to return it. I have about a week to decide whether to send it back. There is another comparable dock from Pluggable that will become available within the next couple of months. That might be a better option. I will report back in a few days if I get no further BSOD's. Hopefully we have found the cause.

JohnD