Windows 10: Recent update caused bluetooth to disappear

Hey!


I recently updated my PC to the most recent Windows 10 version, I was tight on space but recently upgraded my hard drive for more room so I hadn't updated since October. Anyways, I have a Gigabyte GC-WB867D-I REV as my wireless card. It also has bluetooth which has worked fine until this update. I have done the troubleshooting and Device Manager and it's not even detected anymore. I have gone to the Gigabyte site and downloaded the drivers from there, I have downloaded the drivers from Intel as well to no avail. My wifi is still working and picking up both 2.4 and 5Ghz signals so I'm at a bit of a loss. My only use for bluetooth is connecting an Xbox One controller for gaming so it's not too major but it is a disappointment. Any advice would be very much appreciated. Thanks in advance!


-Erik

:)

 

Recent update has caused issues with bluetooth

Hi Daniel,

Thank you for posting your query in Microsoft Community.

Share this information to assist you better.

• 
  Have you tried any troubleshooting steps on your computer?
  

I suggest you to check the status of Bluetooth in device manager.

Method 1: Check Device Manager.

• 
  Press Windows + X, click on Device Manager.
  
• 
  Check for any exclamation marks in there.
  

If exclamations mark are there on any device name, try to update them by right clicking on them.

Method 2: Follow below steps.

Step 1: Run Hardware and Device troubleshooter.

• 
  Press Windows + W, Type troubleshooting.
  
• 
  From the search list, click on troubleshooting
  
• 
  On the left pane, click on view all.
  
• 
  From the list click on hardware and devices troubleshooter.
  
• 
  Follow on screen instructions to complete the troubleshooting.
  

Method 3:

I suggest you to uninstall the Bluetooth driver from the device manager and install the latest driver for the device from the manufacturer website.

Step 1: Uninstall and Reinstall Bluetooth Driver.

Please follow the steps given here to uninstall and then reinstall the Bluetooth driver.

a) Press Windows key +X
key when you are at desktop.

b) Select Device Manager.

c) Find and double-click Bluetooth driver from the left panel to uninstall

d) Right-click the device, and click Uninstall.

e) Windows will prompt you to confirm the device’s removal. Click OK
to remove the driver.

f) After the uninstallation is complete, reboot your computer as soon as possible.

Step 2: Install the Bluetooth driver from the manufacturer’s website.

You can logon to the manufacturer website and install the driver latest drivers in compatible mode.

Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.

 

Bluetooth Disappeared

Hi,

This issue occurrs when the data in the registry for the device is corrupted or misconfigured. One other cause may be due to an outdated device driver. To sort this concern, we suggest you uninstall and reinstall the Bluetooth drivers with the steps provided
by Ruth Buruga on this
link.

Should you need further information, don't hesitate to contact us.

Regards.

 

Bluetooth disappeared

Hi,

This error may be caused by a corrupted Bluetooth driver in your device. To help you fix this, go to Device Manager
to ensure that you have the latest Bluetooth driver installed on your PC.

• Type Device Manager in the search box on the taskbar. Click it from the list of results, and then expand
  Bluetooth.
• Right-click the Bluetooth radio, then select Properties.
  Select Driver tab then click on Update Driver.

In case that Windows doesn't find a new driver, you can check the manufacturer's website and follow the instructions there.

After updating your drivers, you will need to pair again your Bluetooth headphones on your PC.

You can follow the steps in this
article for a step-by-step guide on how to connect your Bluetooth device.

Let us know how it goes.