Windows 10: Recover data & Win10 Home Microsoft user profile replaced by a new one

Took laptop into "professional computer tech" and long story short, got it back w/out anything but Microsoft Edge app created and saved folders & files.. all Google app data is gone as well as original user which has been replaced with a different name but using my original user email.. they made me a backup USB but that is such a mess I have no idea what is what.. when taking it back into them they claimed I had 4 partitions with 1 being corrupt which must have been that user profile and everything I am missing so that didn't get backed up before they reinstalled Win10 which I never asked

:)

 

Recover data & Win10 Home Microsoft user profile replaced by a new one

Took laptop into "professional computer tech" and long story short, got it back w/out anything but Microsoft Edge app created and saved folders & files.. all Google app data is gone as well as original user which has been replaced with a different name but using my original user email.. they made me a backup USB but that is such a mess I have no idea what is what.. when taking it back into them they claimed I had 4 partitions with 1 being corrupt which must have been that user profile and everything I am missing so that didn't get backed up before they reinstalled Win10 which I never asked them to do.. the device has NO file history, no restart points, no backup outside of theirs and I believe the data is in the backup they gave me, just hiding and needs the original user profile to attach to to appear..? Maybe? I am so out of my wheel house with all this and desperately seeking resolution to my missing EVERYTHING, anything i considered important and priceless is exactly what is missing.. PLEASE PLEASE PLEASE help if you can, I am begging you.. these people really did a number on me and have left me hanging high and dry without a care in the world as to what they have done..

 

Recover data & Win10 Home Microsoft user profile replaced by a new one

Hello TayR1, welcome to the Microsoft community, I'll be happy to help you today;

I understand that you want to recover files from an old profile;

Check if you can access your files;

Access the path: C:\Users\username;

By clicking on your user profile you should have access to the account files;

See you soon!

 

New User Profile

System Restore does NOT affect user data. If I was in your position I would take these steps:

1. Install System Restore Explorer. It lets you access user data that
   IS actually contained in restore points but does not get restored by the restore mechanism.
   
   http://nicbedford.co.uk/software/systemrestoreexplorer/
2. Treat this event as an incentive to set up a robust backup scheme. Important data must at all times be stored on at least two independent media.