Windows 10: Recovery Blue Screen Password Not Working

Lately, I have had a problem with my computer where it restarts over and over again, and eventually would get to a blue screen that was labeles “Recovery” ans had two buttons “Restart” and “See advanced repair options”. Although I am not asking about the restarts, though that would be helpful if anyone could help rather I am askibg about the Recovery screen. When on the phone with microsoft support, they told me to do several options until I got to the option “Reset this PC” and I could either “keep my files” or “remove everything”. Of course i did not want to remove everything so i clicked keep my files. After that it asked me for an account to continue on, so I clicked mine, and then it asked me for my password. This is the point where it went wrong. I put in my password that I have been using ever since I had the computer, and it didn’t work. I tried again and used the eye icon to see if it was typed correctly it was and tgen clicked continue and it still didn’t work. I tried reseting my password and it still didn’t work. The weird thing is, the passwords I had tried worked on my other devices. If anyone has a solution to this, please help, because I don’t want to have to delete all of my files.

:)

 

Blue Screen

Hi,





Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
would like to know more about the issue. Please clarify the following:

• Did you get a STOP code?
• Did you install any hardware or driver recently?

For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
article and simply follow the steps.



Feel free to contact us if you need further help.

 

Blue screen of death. Forgot admin password

hi

Got blue screen with the code “system service exception”

as it enters the recovery after two tries to load it demands adminstrator password to use any of the options like recovery or use last version. Forgot password. Safe mode unavailable either.

any suggestions ?

 

hdd password recovery

howdy. if this isnt the right forum please move it.
a friend has a 3 year old hp or compaq tower. they called me to help. they are not able to get into the admin accound, because the password was changed. it was changed by them when a popup told them for security they should change thier password.
after it was changed they could no longer get into the admin account with the password they changed it to, and the computer started sending out emails to everyone on her address list with porn and viagara type adds.
i ran anti virus and we found 20 trogans, virus, ect. everything comes back clean now, but we still cant get into asdmin account to format drive.she doesnt have a vista system disc, just the recovery partition.
1.. is there a way to get the password?

2... if not can i install a new hdd and install from her recovery partition?

3...will i be able to install new hdd and install vist from my disc or is the mb set up to not alow that?

thanks for any help, they are on a limited budget and are true friends to me and i would like to help them. thanks! sam