Windows 10: Recovery of account, lost due to stolen details

I’m currently trying to recover my previous microsoft account, i believe it to have been hacked as my pc is still logged in but requires verification from an email i have never heard or seen before, i had an xbox account also linked to it however only have the name of the account, i could very easily sort this by explaining what i have on the account and the details but i am unable to get ahold of someone on a call. I have tried the account recovery forms with the few details i remember, however that is not enough for me to recover the account. While i appreciate the help you try to provide i

:)

 

Lost bitlocker recovery key

I have lost my bitlocker recovery key and tried following the recovery steps. I have also searched and tried following the command prompts suggested but none have worked.

 

Recovery and account

Hi Sarang,

We appreciate you for being a part of Windows 10.

I understand that you have upgraded to Windows again after performing reset.

Have you tried to restart the system again to check whether the Windows 10 is downgraded to previous version?

I suggest you to follow the below steps and check if it helps.

Step 1:

As the Windows 10 creates the new user account automatically, I suggest you to run the Microsoft account troubleshooter and check if it helps.

Refer to the following link to download and run the
Microsoft Account troubleshooter:

Microsoft Account Troubleshooter

http://download.microsoft.com/downl...B-A23B-5C3A6B5974E3/microsoftaccounts.diagcab

Step 2:

As you have linked your Microsoft account in Windows 10, I suggest you to switch back to the local account if you wish.

How to switch to a local account from Microsoft account.

• 
  Press “Windows + I” keys to open settings (When you get the error “Critical error-start menu and Cortana not working”).
  
• 
  Select Accounts.
  
• 
  On the right side, it will show your current account with an option "Switch to a local account”.
  
• 
  Select “switch to a local account” and follow the steps to switch your Microsoft account into a local account. Once this is done your Microsoft account is safe and not linked with that computer anymore.
  

Note:

• 
  You may not delete the recovery drive, as it will help you to recover the Windows in future if the Windows is not working properly.
  
• 
  If you are using Microsoft account to login to Windows 10, there is no option to disable the password and sign in to Windows 10 directly without entering password. If you are using Local account to login to Windows 10, you can
  disable the password and sign in to Windows 10 directly without entering password.
  

Reference: Please refer to the below article and check if it helps.

Recovery options in Windows 10

http://windows.microsoft.com/en-us/windows-10/windows-10-recovery-options

I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.