Windows 10: Recurrent BSOD

Hi,
I had recurrent BSOD after installing the new Office Update a week ago, which resulted in my resetting my laptop and reinstalling windows 10. This worked for a bit I have now started experiencing BSOD less frequently than before on startup up from sleep and once when plugging in an HDMI cable. Please advise.

:)

 

Recurrent BSOD

These crashes were related to memory corruption (probably caused by a driver).

Please run these two tests to verify your memory and find which driver is causing the problem. Please run verifier first. You do not need to run memtest yet unless verifier does not find the cause, or you want to.

If you are over-clocking anything reset to default before running these tests.
In other words STOP!!! If you do not know what this means you probably are not






1-Driver verifier (for complete directions see our wiki here)

2-Memtest. (You can read more about running memtest here)

 

Recurrent BSOD

One of my users' computers is experiencing recurrent BSOD's.
Minidumps, Specs, Sysinfo

 

There are no dumps from C:\Windows\minidump. Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial

Are you running any programs that cleanup your hard drive, like CCleaner? If so they may be deleting the dumps. Stop using them for awhile until we can get some dumps to look at.

Looking at your drivers, there are a lot of very old ones.

2009/14/07 01:00:20 C:\WINDOWS\system32\drivers\dot4usb.sys HP laserjet
2010/05/10 00:30:57 C:\WINDOWS\system32\drivers\ElcMouLFlt.sys ELECOM USB Mouse Driver
2010/30/11 05:42:46 C:\WINDOWS\system32\drivers\ElcMouUFlt.sys ELECOM USB Mouse Driver
2011/11/04 19:48:16 C:\WINDOWS\system32\drivers\iaStorV.sys Intel® Matrix Storage Manager Sata RAID Controller driver
2012/03/12 06:19:30 C:\WINDOWS\system32\drivers\t_mouse.sys iBall Advanced Mouse driver ????
2012/06/08 18:01:00 C:\WINDOWS\system32\drivers\Dot4.sys HP Laserjet
2012/11/12 21:21:44 C:\WINDOWS\system32\drivers\amdsbs.sys AMD Technology AHCI Compatible Controller Driver
2012/27/11 00:02:51 C:\WINDOWS\system32\drivers\stexstor.sys Promise SuperTrak EX Series SAS/SATA Raid controller
2013/03/06 23:02:39 C:\WINDOWS\system32\drivers\megasr.sys LSI MegaRAID Software RAID Driver
2013/04/02 19:47:18 C:\WINDOWS\system32\drivers\bxvbda.sys Broadcom NetXtreme II GigE
2013/15/03 23:39:38 C:\WINDOWS\system32\drivers\lsi_sss.sys LSI SSS PCIe/Flash Driver (StorPort)
2013/21/01 19:00:28 C:\WINDOWS\system32\drivers\vstxraid.sys VIA StorX RAID Controller Driver
2013/26/03 21:36:54 C:\WINDOWS\system32\drivers\HpSAMD.sys HP Smart Array SAS/SATA Controller Media Driver

I suggest going to the manufacturers web site and downloading the latest Chipset, SATA, and mouse drivers for a start. Looks like you have a HP Pavilion 15-r030na 15.6" Laptop. Lots of drivers available:

Attachment 80051

Check Device Manager and see if there are any entries with yellow marks by them.

 

Hi,
I had already gone through my device manager and updated all the drivers from there, although non of the ones you've listed appear there. I'm in the process of downloading the drivers from the HP website however.
I do run CCleaner I will avoid running it for a bit and run the tool again after the drivers have been installed.
Thanks.

 

Attachment 80173

have now attached zip file

 

The zipfile still does not contain dumpfiles and as Ztrucker already mentioned

Please check if your system is configured for collecting dumpfiles. (6. To have Windows Create a Small memory dump (Minidump) File on BSOD
Dump Files - Configure Windows to Create on BSOD - Windows 7 Help Forums
If you are using CCcleaner or similar Apps please uncheck deleting dumpfiles option.

If you gonna use CC cleaner at least during troubleshooting uncheck the deleting dumpfiles option to prevent possible future dumpfiles from deleting.

The last bluescreen from 15 may was blaming IastorA.sys. this is the intel storage driver.

 

You can continue to use CCleaner, just uncheck Memory dumps and Log files under System.