Windows 10: Recurring Grey Screen and System Issues – Need Assistance

Let me start by expressing how frustrating this ongoing issue has been. For nearly two months now, my PC has been experiencing random grey screens. This happens regardless of what I'm doing—whether browsing, gaming, or even just leaving the system idle.When the screen turns grey, I can’t do anything: no sound, no input response, pressing Ctrl + Shift + Windows + B doesn't do anything and my mouse and keyboard disconnect their RGB lights turn off. Waiting it out also doesn’t resolve the issue, and I’m forced to do a hard reboot.After restarting, I check the Event Viewer system logs an

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HD5770 grey screen problem

My Grey Screen was caused by bad memory. Changed the memory and everything has been good for over a year. What i mean by this is that Grey Screens are not black and white to solve they are in the grey area. There are alot of different components within your computer that can be causing the grey screen. If you can i would RMA 1st though because the GPU may be really sensitive to your system. If you still have issues after the RMA got for overclocks and RAM.

 

Grey stripes issue

I had the same issue and the following method was the only cure so far:

 

Recurring Critical Events and Unexpected Shutdowns on Windows 11 System

Summary of the Problem: I am experiencing recurring critical events and unexpected shutdowns on my Windows 11 Home system. The critical events, as logged in Event Viewer, include:

1. Event ID 41 (Microsoft-Windows-Kernel-Power): The system reboots without cleanly shutting down first, indicating potential system crashes or power failures.
   
2. Event ID 161 (volmgr): Dump file creation fails due to errors during dump creation, hindering troubleshooting efforts.
   
3. Event ID 6008 (EventLog): Confirms the unexpected nature of previous system shutdowns.
   

System Information:

• Operating System: Windows 11 Home, Version 10.0.22631 Build 22631
  
• Manufacturer: LENOVO
  
• Model: 82GN (LENOVO_MT_82GN_BU_idea_FM_Legion 5 17ARH05H)
  
• Processor: AMD Ryzen 7 4800H with Radeon Graphics
  
• Installed RAM: 16.0 GB
  
• Disk Health: Checked and verified by Lenovo Diagnostic and Samsung Magician software
  
• BIOS Firmware: Up to date (LENOVO FSCN28WW, 9/21/2023)
  
• Secure Boot State: On
  

Description of Attempts Made:

1. Hardware Diagnostics: Ran diagnostics to check RAM, CPU, and hard disk stability, all returned clean results.
   
2. Driver and Firmware Updates: Ensured all device drivers, chipset drivers, and firmware (BIOS/UEFI) are up to date via Windows Update, Lenovo Vantage, and Lenovo Diagnostic tool.
   
3. Overheating Monitoring: Monitored system temperatures and verified that overheating is not the cause of the issues.
   
4. Disk Health Check: Checked disk health using Lenovo Diagnostic and Samsung Magician software, all checks returned normal.
   
5. Clean Install of Windows 11: Performed a clean installation of Windows 11 to rule out software-related issues.
   
6. System File Check (SFC): Ran the SFC tool, which returned no violations or corrupted system files.
   

Despite these efforts, the issue persists, with recurring critical events and unexpected shutdowns disrupting normal system operation. Given the detailed troubleshooting steps taken, what further actions or recommendations would you suggest to diagnose and resolve these recurring critical events and unexpected shutdowns effectively?

Thank you for your assistance.