Windows 10: Red Screen Of Death and general system crashes

Discus and support Red Screen Of Death and general system crashes in Windows 10 BSOD Crashes and Debugging to solve the problem; Hello lovely people, So I recently completed building my first computer to play Warhammer Total War, these are the specifications for the build:... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by jh10wgp, Jun 28, 2016.

  1. JH10WGP
    jh10wgp Win User

    Red Screen Of Death and general system crashes


    Hello lovely people,

    So I recently completed building my first computer to play Warhammer Total War, these are the specifications for the build:

    Case: CiT Vanquish Gaming Toolless Case with USB3 Port, Side Window, Card Reader and 2 x 12CM Green Led Fans
    Power Supply: Corsair CP-9020015-UK Builder Series CX750 ATX/EPS 80 PLUS Bronze Power Supply Unit, 750 W
    Motherboard: Z97-K
    Processor: Intel Core i5 4690K @ 4.20GHz
    CPU fan: Alpenföhn Brocken ECO CPU Cooler - 120 mm
    RAM: It originally came with 8GB of Hyper X Ram but I bought another 16GB of RAM and have mounted it in to the board as well
    Graphics Card: MSI AMD R9 380 Gaming Graphics Card
    Memory: Kingston Technology 480GB Solid State Drive
    OS: Windows 10

    So having whipped all of this together I've been experiencing a couple of problems. Firstly when I'm in the easy tuning wizard of my BIOS and try to set the BIOS to gaming or overclock it in anyway it will show Whea uncorrectable error when it tries to load up and crash. I can only get the system to boot by putting it down to normal. Everything will then be ok until I try and game with the thing. The computer can load Warhammer Total War and sometimes I'll be able to play for an hour or 2 (including battles) but it will then tend to freeze or end up at the dreaded Red Screen Of Death. The unit sizes are also a fourth smaller than they are meant to be even though I picked the suggested ultra graphics setting in the game set up. The computer will also just crash sometimes even when I'm just on the homescreen

    Here is the who crashed crash report I received from who crashed:

    System Information (local)

    Computer name: DESKTOP-S289C6D
    Windows version: Windows 10 , 10.0, build: 10586
    Windows dir: C:\Windows
    Hardware: All Series, ASUS, ASUSTeK COMPUTER INC., Z97-K
    CPU: GenuineIntel Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz Intel586, level: 6
    4 logical processors, active mask: 15
    RAM: 25710223360 bytes total

    Crash Dump Analysis
    Crash dump directory: C:\Windows\Minidump
    Crash dumps are enabled on your computer.

    On Sat 25/06/2016 07:20:29 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\062616-5203-01.dmp
    This was probably caused by the following module: hal.dll (hal!HalBugCheckSystem+0xCF)
    Bugcheck code: 0x124 (0x0, 0xFFFFE0017CCD5028, 0xBF800000, 0x124)
    Error: WHEA_UNCORRECTABLE_ERROR
    file path: C:\Windows\system32\hal.dll
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Hardware Abstraction Layer DLL
    Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
    This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



    On Sat 25/06/2016 07:20:29 GMT your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: atikmdag.sys (atikmdag+0xEB3B0)
    Bugcheck code: 0x124 (0x0, 0xFFFFE0017CCD5028, 0xBF800000, 0x124)
    Error: WHEA_UNCORRECTABLE_ERROR
    file path: C:\Windows\system32\drivers\atikmdag.sys
    product: ATI Radeon Family
    company: Advanced Micro Devices, Inc.
    description: ATI Radeon Kernel Mode Driver
    Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
    This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
    Google query: Advanced Micro Devices, Inc. WHEA_UNCORRECTABLE_ERROR



    On Sat 25/06/2016 07:17:45 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\062516-5875-01.dmp
    This was probably caused by the following module: hal.dll (hal!HalBugCheckSystem+0xCF)
    Bugcheck code: 0x124 (0x0, 0xFFFFE001F4F68028, 0xBF800000, 0x124)
    Error: WHEA_UNCORRECTABLE_ERROR
    file path: C:\Windows\system32\hal.dll
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Hardware Abstraction Layer DLL
    Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
    This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



    On Sat 25/06/2016 07:16:37 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\062516-5625-01.dmp
    This was probably caused by the following module: hal.dll (hal!HalBugCheckSystem+0xCF)
    Bugcheck code: 0x124 (0x0, 0xFFFFE0007C8D6028, 0xBF800000, 0x124)
    Error: WHEA_UNCORRECTABLE_ERROR
    file path: C:\Windows\system32\hal.dll
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Hardware Abstraction Layer DLL
    Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
    This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



    On Mon 20/06/2016 20:07:00 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\062016-5125-01.dmp
    This was probably caused by the following module: hal.dll (hal!HalBugCheckSystem+0xCF)
    Bugcheck code: 0x124 (0x0, 0xFFFFE00039B9B028, 0xBF800000, 0x124)
    Error: WHEA_UNCORRECTABLE_ERROR
    file path: C:\Windows\system32\hal.dll
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Hardware Abstraction Layer DLL
    Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
    This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



    On Mon 20/06/2016 20:06:15 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\062016-5640-01.dmp
    This was probably caused by the following module: hal.dll (hal!HalBugCheckSystem+0xCF)
    Bugcheck code: 0x124 (0x0, 0xFFFFE000200CC028, 0xBF800000, 0x124)
    Error: WHEA_UNCORRECTABLE_ERROR
    file path: C:\Windows\system32\hal.dll
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Hardware Abstraction Layer DLL
    Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
    This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



    On Sat 18/06/2016 07:35:40 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\061816-3656-01.dmp
    This was probably caused by the following module: hal.dll (hal!HalBugCheckSystem+0xCF)
    Bugcheck code: 0x124 (0x0, 0xFFFFE0016EF00028, 0xBF800000, 0x124)
    Error: WHEA_UNCORRECTABLE_ERROR
    file path: C:\Windows\system32\hal.dll
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Hardware Abstraction Layer DLL
    Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
    This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



    On Sat 18/06/2016 07:11:40 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\061816-3859-01.dmp
    This was probably caused by the following module: hal.dll (hal!HalBugCheckSystem+0xCF)
    Bugcheck code: 0x124 (0x0, 0xFFFFE0006262D028, 0xB2000000, 0x10014)
    Error: WHEA_UNCORRECTABLE_ERROR
    file path: C:\Windows\system32\hal.dll
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Hardware Abstraction Layer DLL
    Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
    This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.





    Conclusion
    8 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

    atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.)
    If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.

    I don't know what the problem is and am pretty bummed I can't get it to work, according to my graphics card software I have all of the latest drivers. Any help you guys can give me would be hugely appreciated, For Sigmar!

    :)
     
    jh10wgp, Jun 28, 2016
    #1
  2. DEEPIKA GOWDA
    Deepika Gowda Win User

    completely red screen - not red screen of death. sometimes sudden.

    Hi Kate,

    Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

    I understand that you are facing issues with accessing the operating system after installing the latest updates, we will help you with this issue.

    Do let us know :

    • Which was the latest update installed on your device?
    • Were you able to see ay error code/ error message with this issue?
    • What is the make and model of your device?

    This issue might have happened due corrupted/ outdated display drivers.

    I suggest you to contact your device manufacturer's website, find the latest display drivers for your device and try to download them.

    Boot the computer in Safe mode, uninstall the existing drivers and manually try to install the downloaded drivers.

    Step 1: Boot the computer in Safe mode

    Refer: Start your PC in safe mode in Windows 10

    Step 2: Uninstall and update the display driver


    Steps to uninstall the drivers for the Display Adapter.

    • Press Windows key + X key when you are at desktop.
    • Select Device Manager.
    • Expand Display Adapter.
    • Right click on the Display Adapter
      and click on Uninstall.
    • Restart the computer.

    Step 3: Refer to the below article by
    Andre Da Costa to manually install the latest display drivers:

    How to: Install and Update drivers in Windows 10

    Follow the below steps to place the computer in normal mode.

    • Press Windows + R keys to open Run
      command.
    • Type msconfig and press Enter.
    • In the System Configuration window, click on
      General tab.
    • Select Start-up selection as Normal startup, click on
      Apply and Ok.
    • Follow onscreen instructions.

    Hope it helps. Reply to the post with an updated status of this issue and required information, we will be happy to help you further.
     
    Deepika Gowda, Jun 28, 2016
    #2
  3. KATEBIRCH
    KateBirch Win User
    completely red screen - not red screen of death. sometimes sudden.

    Hello!

    I have only recently starting to have an issue since the update was released around 2 hours ago.

    I could be going from google chrome to my documents folder and I get a completely blank red screen. I know it is not the red screen of death. It happens at any time it wants. at first it was black with lines down it.

    I don't know if I am over working the computer, or there is something that it doesn't like.

    if someone could please help me with this issue, it would be fantastic! as it is getting very boring. turning off and restarting my laptop.

    thank you,

    kate.
     
    KateBirch, Jun 28, 2016
    #3
  4. ALPHAVET
    Alphavet Win User

    Red Screen Of Death and general system crashes

    Set bios to default, disable overclocking
     
    Alphavet, Jul 4, 2016
    #4
Thema:

Red Screen Of Death and general system crashes

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