Windows 10: Redeem Gift UnknownInternalFailure

I try to redeem a gift and get this error:


Sorry, an unexpected error has occurred. The error has been recorded and we will investigate. Please try to redeem your code later.

UnknownInternalFailure
hR3y5LN/SkWud7Lg.10.5.10
2020/04/14 - 02:17:57 UTC



I have other issues with my account as well that seem to be fixable only with an actual Microsoft human's help. I'm unable to get that kind of support though. Can anyone help?

:)

 

I bought a fortnite gift code for a pc person, as a step to redeem the gift by pc?

I bought a fortnite gift code for a pc person, as a step to redeem the gift by pc?

 

redeem microsoft gift card !

Hi hamid khaleghi,

Thank you for posting on the Forum.

I understand you are having issues with redeeming Microsoft Gift card.

I suggest you have a look at the information on the link. There are a few ways to redeem the Gift card.

https://commerce.microsoft.com/PaymentHub/Help/Show/toc_link_no_50?lang=en-US

Kind regards,

 

Microsoft.com/redeem isn’t woking!

Hi,

Based on the information that you've provided, you were not able to redeem your gift cards. To isolate your concern, we'd like to ask the following:

• Were you getting any error messages when trying to access microsoft.com/redeem? If so, could you possibly send us a screenshot?
  
• Have you tried to use any other browser to access the said website?

In the meantime, we suggest that you check on this
link for more information regarding redeeming a gift card or code to your Microsoft account. The link also provides you some of the troubleshooting steps if you were unable to redeem a card or code.

For any results, just send us a reply.