Windows 10: Reference Case 1057333028. Unable to remove family member from family account.

Unable to remove a child from family account.

:)

 

Unable to remove Member from Family Account

I am unable to remove any family members from my family account.

Whenever I log in and try to remove a member it says "Please try again later. We can't do this right now." I have tried using every adult account, to either remove itself or a child account but they always say the same thing.

I have shut down the computer and tried on a different device and get the same message.

I was unaware of the limit on the members now I have a hybrid of real used accounts with temporary ones without the ability to have all the family members log in our laptop (as children). I would be happy to have the whole family relationships dissolved
or even just the ability to remove members.

I have tried releasing the accounts on the laptop by 'blocking' them but that didn't help either. Open to suggestions as I have been pulling my hair out for hours now and getting knowhere with first level support.



Please help

 

removing a family member

I like to remove a family member from the account but when I select family member I do not see remove option and the only choices are either Block to sign or change. Any suggestion.

 

Merging Family accounts

Hi,

It's great to keep your family accounts properly for the best experience, especially for family safety. We would suggest removing the existing family accounts to let the user accounts inside it to be added to the other family account. You may refer to this
link
Remove members from your Microsoft family for the steps in removing a user account in the family and

Add members to your Microsoft family for the steps in adding them to an existing family.

Do get back to us with the results and if you have any other questions, don't hesitate to post back.