Windows 10: Refresh rate issue

Hello.I recently purchased a Samsung Q60C tv. this is a 60hz screen. I hooked it up to my pc like my last tv second screen. But im not able to get better fps than 30.When the PC is disconnected, i can put the game mode on on the tv and it goes to 50 automatically, when i plug it in, it goes back to 30.So that is clearly a PC Issue. RTX 3080 and Intel 12700K on board. I read something about turning off the VRR. Im unable to do that. I got no option do it, so i hope it is not necessary.I need help guysbest regards, Maciej

:)

 

Refresh rate Problem

Hi Robert,

Thank you for posting your query in Microsoft Community.

Screen refresh rate is the rate at which the data displayed on screen is refreshed; it may be an image or some text document. Most of the users would like to set it to a higher rate but this also depends on the capacity of graphic
card and monitors. If the refresh rate is slow, the images on the display looks as flickering to the user eye and makes it uncomfortable to work.

Nowadays the latest monitors available in market will have minimum 60 Hz of refresh rate and it is very good option to set it to 70 Hz if you your monitor is compatible. Normally a high performance or quality monitors can reach
120 Hz of refresh rate. So I would suggest you to set your monitor refresh rate as higher as possible, below given steps describes how to access this feature on your Windows 8.1/10 PC.

• The default refresh rate setting is 60 Hertz (HZ); however, your monitor may support a higher setting. Check your manufacturer's documentation for information about the settings that your monitor supports.
• If you use a higher refresh rate, you can reduce the rate that your screen flickers; however, if you specify a refresh rate that is too high for your monitor, your screen may become unusable and your hardware may be damaged.
• Changes to the refresh rate affect all users that log on to the computer.

I would, as of now, suggest you to visit the computer manufacturer's support website and install the latest display and chipset drivers available for the latest operating system (currently it would be 8.1 in the list).

Hope this information is helpful. Please feel free to reply in case you face any other issues with Windows in future.

 

high-refresh-rate-displays-60hz-and-netflixamazon

Hi Stephen,



Thank you for writing to Microsoft Community Forums.



I can imagine the inconvenience you are experiencing and will certainly help you in the right direction to fix the issue. However, I would appreciate if you could answer a few questions to narrow down the issue in order to provide you with better assistance.

1. What is the make and model of the computer?
2. What is the Windows 10 version and Build installed? (Type winver in Windows search/Run command) to provide the details.
   

The maximum refresh rate you can use depends on your monitor. If you have multiple monitors connected to your PC, each has its own separate refresh rate setting.



I would suggest you to try the below suggested methods and check if it helps.



Method 1

Check your Cables

Some monitors may have both HDMI and DisplayPort connections, but may be limited to a 60Hz refresh rate when connected via HDMI. In this case, you'd need to use a DisplayPort cable. Check your monitor's specifications or setup guide for more information.



If you're using HDMI, you'll want to ensure you're using a "high speed" HDMI cable and not an older "standard" HDMI cable.

In this scenario I would suggest you to replace the cable with the higher quality display and check the status of the issue.





Method 2

Update Graphics driver

Integrated graphics or older discrete graphics might not support your monitor's refresh rate. Be sure your graphics card supports the monitor's resolution and refresh rate. You need to update your Graphics drivers.

Refer the article
Update drivers in Windows 10 for the steps.



If the issue still persists, I suggest you to get in touch with the manufacturer support for the further assistance.





Regards,

Muralidhar

Microsoft Community Moderator

 

Setup 2 monitors with different refresh rate in duplicate mode

Hi, СуминНикита

Welcome to the Microsoft Community.



Unfortunately, running two monitors with different refresh rates in duplicate mode may cause some issues. Duplicate mode essentially mirrors the exact same image on both screens. Since the refresh rates differ between your monitors, Windows will default to the lowest common refresh rate to ensure compatibility, which in your case is 120Hz.

To run programs or games at 144Hz on your internal monitor while duplicating the display on your external monitor, you may need to utilize third-party software that can manage this kind of setup, but it may still lead to graphical issues or performance anomalies.

Here are some steps you can try:

1. Set Primary Display:
   
   • Right-click on the desktop and select “Display Settings.”
     
   • Scroll down to “Multiple displays” and select “Duplicate these displays” from the dropdown menu.
     
   • Choose the monitor you wish to set as your main display and check the box that says “Make this my main display.”
     
2. NVIDIA Control Panel (if you have an NVIDIA GPU):
   
   • Open the NVIDIA Control Panel by right-clicking on your desktop and selecting it from the dropdown menu.
     
   • Go to “3D Settings” > “Manage 3D settings.”
     
   • Under the “Global Settings” tab, find the “Preferred refresh rate” option and set it to “Highest available.”
     

Please note that these steps may not fully resolve the issue due to the inherent limitations of running duplicate displays with different refresh rates. It’s generally recommended to use monitors with the same refresh rate for the best performance.

Best Regards

Martin | Microsoft Community Support Specialist