Windows 10: Refund denied for game that does not launch.

Discus and support Refund denied for game that does not launch. in Microsoft Windows 10 Store to solve the problem; I recently purchased some DLC maps/weapon packs for the game The Hunter: Call of the Wild on the Windows 10 store on PC and since downloading them the... Discussion in 'Microsoft Windows 10 Store' started by BenSarah, Jan 13, 2024.

  1. BENSARAH
    BenSarah Win User

    Refund denied for game that does not launch.


    I recently purchased some DLC maps/weapon packs for the game The Hunter: Call of the Wild on the Windows 10 store on PC and since downloading them the game crashes on start up. Completley freezes and stops responding right before the main menu. I was able to get a temporary ''fix'' to work but in doing so all my saves and game data was lost. Now it is back to crashing on start up. I requested a refund but it was denied because I played with the DLCs for the time the game temporarily worked. I am looking for help with either getting the game to run reliably without losing all saves or a refund

    :)
     
    BenSarah, Jan 13, 2024
    #1
  2. LORAINE MON
    Loraine Mon Win User

    Refund for a game I purchased

    Hi,

    We can assist you in troubleshooting the issue so you can play the game on your computer. To further isolate your concern, kindly provide the following information:

    • What game are you trying to play?
    • Are there any error messages when you tried to play the game?
    • What is exactly happening to the game when you tried to launch it.

    For issues with purchases and refund requests, we suggest that you contact Xbox Chat Support or request a call from them on this

    link     so they can review your purchase details.

    Should you have any other queries, don't hesitate to contact us anytime.
     
    Loraine Mon, Jan 13, 2024
    #2
  3. JENNIFER CHA
    Jennifer Cha Win User
    Launching games

    Hi Wesley,

    Windows 10 is gamer-friendly by design. If an issue like being unable to launch a game happens, it can be caused by outdated display driver or other factors that cause conflict when launching the app. For us to better assist you, we'd like to ask for additional
    information. Please answer the following:

    • What build and version of Windows 10 are you using?
    • Are you getting an error message when launching the game?
    • Have you made any changes to the settings or installed updates prior to this issue?
    • What troubleshooting steps have you tried so far?
    • What specific games are you having issues with?

    We will wait for your response.
     
    Jennifer Cha, Jan 13, 2024
    #3
  4. KINDGRYPHON
    KindGryphon Win User

    Refund denied for game that does not launch.

    Refund on xbox games keep getting Denied

    How long did you play the games for?

    Its 14 days OR 2 hours of play time. Whatever comes first.
     
    KindGryphon, Jan 13, 2024
    #4
Thema:

Refund denied for game that does not launch.

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