Windows 10: Refund film

Hi I need a refund for a film Con Air

:)

 

Films & TV App

Hi Justine,

thank you for helping me. I followed the steps that you outlined in your reply, but when I reached step 3 a small frame opened, however, I could not edit to remove the device. This was display only. The document appears to be saying you can only remove a
device by logging in to that device.

For your info I am running Windows 10 Pro in S mode. version 1803 OS build 17134.254.

In the support documents is says:-

How to see your devices

To find out how which and how many devices are currently associated with the Films & TV app:

1. Start the Films & TV app.
2. Go to Settings and tap or click Show my download devices.The pop-up window will display the various devices to which you can download your purchases.

How to remove a device

Note You can only remove one device every 30 days.

To remove a device:

1. Sign in to the device that you want to remove.
2. Start the Films & TV app.
3. Go to Settings and tap or click Download devices.
4. Tap or click Remove this device.

Many thanks

 

Films & TV app plays purchased films in higher pitch.

I recently purchased my first film on the windows Films & TV app in which a song is played at the beginning. For some reason, the song plays in a higher pitch in comparison to the rest of the film, similar to YouTube videos that try and avoid a copyright strike. I don't understand why this is happening on the Films & TV app though since the film was actually purchased. This happens whether I am streaming the film or downloading it. If there is no way to fix this issue is there a way to get a refund?

 

Film & TV

Hi,

Thanks for posting to our Microsoft community. We are sorry for the inconvenience caused.

Please answer the following questions to understand the situation better,

• Is the issue specific to Film and T.V. app?
• Had you done any prior changes before the issue?

Please follow the below steps and check if it helps,

• Open an Elevated Powershell prompt by pressing the Windows Key, typing Powershell, then pressing
  Ctrl+Shift+Enter
• Paste the following command into Powershell and execute it:
  
  Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Reply us if you need further assistance we will be glad to assist you.