Windows 10: Refund for accidental purchase

Discus and support Refund for accidental purchase in Windows 10 Software and Apps to solve the problem; Hi: We bought a laptop. I'm not used to it. I accidentally bought an app for a mobile device instead of PC. I am hoping for a refund. I was trying to... Discussion in 'Windows 10 Software and Apps' started by ShellyAnderson1, Jul 12, 2018.

  1. SHELLYANDERSON1
    ShellyAnderson1 Win User

    Refund for accidental purchase


    Hi:

    We bought a laptop. I'm not used to it. I accidentally bought an app for a mobile device instead of PC. I am hoping for a refund. I was trying to purchase an offline app, Roget's Thesaurus, and instead bought the one for a mobile device. After that, I thought I was buying the right app for PC and accidentally bought the book instead..an online thesaurus. I need a good offline thesaurus for writing when I'm not near WiFi. Not a good night... Can a person get a refund or exchange in cases like this? Thank you..

    :)
     
    ShellyAnderson1, Jul 12, 2018
    #1
  2. JAY_ANSWERS
    Jay_answers Win User

    Refund for unauthorized in-app purchase!!

    That's a lot of money. Here is what you have to do.

    • Go to gethelp.live.com
    • Select BILLING
    • Select CONTACT US
    • Here there will be a chat link. Start chatting and ask them for refund.
    • Have your credit card statement, billing emails and anything else related to this accidental app purchase handy before you start the chat.
     
    Jay_answers, Jul 12, 2018
    #2
  3. DIGIGOLFER
    DigiGolfer Win User
    Refund Button Not Available

    I accidentally purchased a game through the xbox app on my computer and would like a refund for it. I tried going to my billing history and noticed there is no refund button there. Are there additional steps I might be missing to request the refund or
    is there anyone from support I can talk to?
     
    DigiGolfer, Jul 12, 2018
    #3
  4. LORAINE MON
    Loraine Mon Win User

    Refund for accidental purchase

    Refund for a game I purchased

    Hi,

    We can assist you in troubleshooting the issue so you can play the game on your computer. To further isolate your concern, kindly provide the following information:

    • What game are you trying to play?
    • Are there any error messages when you tried to play the game?
    • What is exactly happening to the game when you tried to launch it.

    For issues with purchases and refund requests, we suggest that you contact Xbox Chat Support or request a call from them on this

    link     so they can review your purchase details.

    Should you have any other queries, don't hesitate to contact us anytime.
     
    Loraine Mon, Jul 12, 2018
    #4
Thema:

Refund for accidental purchase

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