Windows 10: refund game

I recently made an Account to purchase Minecraft without realizing I already had a Microsoft account . I am unable to download it and unable to get a refund. What can I do?

:)

 

Refund for a game I purchased

Hi,

We can assist you in troubleshooting the issue so you can play the game on your computer. To further isolate your concern, kindly provide the following information:

• What game are you trying to play?
• Are there any error messages when you tried to play the game?
• What is exactly happening to the game when you tried to launch it.

For issues with purchases and refund requests, we suggest that you contact Xbox Chat Support or request a call from them on this

link so they can review your purchase details.

Should you have any other queries, don't hesitate to contact us anytime.

 

Refund of Game Purchase

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are looking for a refund for the game purchased. I would like to know from where you purchased the game.



If you have purchased the game from Microsoft Store then, let me point you in the right direction of support where you can get assistance with the refund. I would suggest you to get in touch with the

Microsoft Store support team to get further assistance as they have the right tools and information to provide the refund.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Refund for an application bought on Microsoft Store

Hi,

Most apps, games, movies, TV shows, and books purchased in the Microsoft Store on Windows 10 or Xbox One are non-refundable unless the offer or applicable law states that you’re eligible for a refund. Should you have other questions and clarifications,
we suggest that you contact our
Microsoft Support team.

For detailed information about the return and refund policy, see
Microsoft Terms of Sale.

Let us know if you need further assistance.