Windows 10: Refund of payment for an app purchased via the Store

I have spent more than an hour trying to find the answer to a simple question: How do I get a refund for an app purchased through the Store which does not work? Although the amount involved is very small, much less in value than the time being spent, I don't expect to pay for a digital product which does not work as described.

:)

 

Microsoft Offer Refunds on Digital Purchases at Windows and Xbox Store

Read more: Microsoft to Offer Refunds on Digital Purchases at Windows and Xbox Stores - Thurrott.com

 

App store trouble: purchasing apps

Hello, Seth McCain .

Thank you for posting on Microsoft Community. We're glad to help you!

I understand that you are unable to purchase apps from the Store. We'd suggest the you check your information for the payment method for the Windows Store. Please check the steps provided below:

To add or edit the payment method for your Windows Store account

• 
  On the Start screen, tap or click Store to open the Windows Store.
  
• 
  Tap or click Account, and then tap or click My account.
  
• 
  Tap or click Add payment method or Edit payment method, edit any necessary info, and then tap or click Submit.
  

Notes

• 
  If you want to buy an app from the Store in a specific country or region, you need to use a payment method from that country or region. For more info, see Use
  the Windows Store in a different country or region.
  
• 
  When you add a credit card as a payment method, Microsoft authorizes the card by making a small, temporary charge to your account. You won’t pay anything until you buy something from the Store.
  
• 
  Your credit card company might charge an International Transaction Fee (ITF) or a currency conversation charge when you buy something from the Store.
  

To remove a payment method from your account

• 
  On the Start screen, tap or click Store to open the Windows Store.
  
• 
  Tap or click Account, and then tap or click My account.
  
• 
  Tap or click Remove.
  
• 
  Sign in to the billing website with your Microsoft account.
  
• 
  Tap or click payment options.
  
• 
  Choose a payment method, tap or click remove, and then tap or click remove.
  

Please let us know if this helps. Thanks!

 

Refund for purchasing The Sims 4.

Thank you for the information. We suggest that you log in to your Microsoft account, and check if the charge was applied. Follow the steps below to check it:

• Go to account.microsoft.com.
• Log in using your username and password.
• Click the Payment & billing tab.
• Select Order History.

If the charge shows on your Order History, please contact Microsoft Store Support. Refer to this
link.

If the charge is not showing, you may need to contact the developer of the game to process the refund.



Get back to us if you need more information and we'll be happy to assist you.