Windows 10: Refund Request – Windows 11 Pro Upgrade – No "Request a Refund" Option

Hello,I recently purchased a Windows 11 Pro upgrade directly from the official Microsoft Store. It has only been one day since the purchase, and according to Microsoft’s refund policy, I should be eligible for a refund within 14 days.However, I do not see the "Request a Refund" option anywhere on my order page, even though I am within the refund window and purchased through my Microsoft account.I would like to request a refund because I upgraded specifically to use Windows containers with internet access for my school project, but I’ve since discovered that Windows 11 version 24H2 has known DN

:)

 

Refund request

Hi Stacey,

Welcome to Microsoft Community.

I'm Hahn and I'm here to help you with your concern.

I'm sorry to hear that you're having trouble downloading Windows 11 Pro. As a Microsoft agent, I can assist you with this issue. However, please note that I cannot process a refund request as I do not have access to your account information.

To get a refund on a subscription, use our self-help tool below to guide you through the right steps. Returning items you bought from Microsoft for exchange or refund - Microsoft Support



Regarding the error message you're receiving, can you please provide me with more details about the error message? This will help me to better understand the issue and provide you with the appropriate solution. Additionally, have you tried any troubleshooting steps to resolve the issue? If not, I can provide you with some basic troubleshooting steps to try.

Your Sincerely

| Microsoft Community Support Specialist

 

I purchased windows 11 pro yesterday it’s not on my computer. I request a refund $108.99.

I purchased windows 11 pro yesterday it’s not on my computer. I request a refund $108.99.

 

How to request a refund

I'd like to request a refund for Microsoft 365