Windows 10: Refurbished laptop restarting randomly.

New refurbished laptop that keeps restarting.Any help is appreciated. Thanks in advance!Note, I know a little stuff enough to be able to run the dump file through debug but not much beyond that.Details from event viewer:The computer has rebooted from a bugcheck. The bugcheck was: 0x00000109 0xa39fc7e88fa6a508, 0xb3b6d46ece407490, 0xffffaf008d56000c, 0x0000000000000020. A dump was saved in: C:\Windows\Minidump\100223-11234-01.dmp. Report Id: a095f7df-2dab-4921-bcf5-9986

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Laptop keeps randomly restarting

Hi Alex,

Your Windows 10 laptop may have encountered a system conflict that may have caused your laptop restart randomly. For us to help you with your Windows 10 concern, kindly answer the questions below:

• Have you made any recent changes to your computer prior to this issue?
• What is the current build and version number of your Windows 10? To check, press the Windows key, type
  winver, and press the Enter key.
• What troubleshooting steps have you done so far?
• Do you have a third-party antivirus software installed?

We'll be waiting for your response.

 

Laptop Randomly Restarts / Turns Off and comes on with No Wifi

Thanks for the reply

I dont get any errors when the laptop restarts, but it happens randomly and instantly everything shuts down with no warning. Its not like a restart because it doent say restart it just turn off. And sometimes switches ot self back on.

I dont think I have downloaded any applications to cause the problem.

Te problem happens randomly, i think most of the time when im using the internet or using cpu heavy applications. But i think it happens randomly.

I tried the troubleshootin and it doest have the wifi adapter when it randomly shuts down. It just shows ethernet and bluetooth adapter. When i restart it again wifi works.

 

ASUS Laptop randomly restarts

There could be various reasons why your laptop is having random restarts. Some of these causes are
important Windows Updates, anti-virus, incompatibility issue with the graphic card drivers, and
overheating.

We'd like to know more information to help us identify the root cause of the said concern. Kindly answer the questions below:

• Are you getting any messages when the computer restarts? (e.g. "Configuring updates...")
• Is the issue happening only when your PC is idle or does it also happen while you are using it?
• How often does this issue occur?

By default, Windows 10 automatically downloads updates and restarts your PC to install those. This allows you to get the latest features and improvements for your operating system. You can schedule updates using active hours in Windows 10 or select a specific
schedule to restart your PC be following the steps below:

• Press Windows key + I to open Settings.
• Click Update & security.
• Look for Restart options and click it.
• Set the schedule for the time when you want your PC to restart and install the updates.

If the suggested steps above do not resolve your concern, you may also want to run the
Power troubleshooter to check for any incorrect power settings which may cause such. To do so, please do these steps:

• Access the Control Panel of your computer.
  
• In the Control Panel Search field, type troubleshooting.
• Click Troubleshooting.
• Under System and Security, click Improve power usage.
  
• Click Next to run the troubleshooting tool.

Let us know of any feedback.

Regards.