Windows 10: Refurbished laptop stuck on “please wait while we set up device”

I received my refurbished laptop from Amazon earlier. Logging in was strange, it brought me to a Hush Blackwell LLP email login but I used my Microsoft email and password, got the 2-step verification text and it went to the next window. It has been stuck on “please wait while we set up your device…” for hours. I’ve tried restarting it and the same thing is happening. Any tips?

:)

 

Get Windows 10 Stuck on Please wait screen

Sorry to hear that you are still stuck. The day and a half I spent on upgrade were a waste of time. Altho the invitation to upgrade said my computer was ready, when I found a "check for readiness" link it said CPU was NX. Googled and it is quite possible
this was a false negative but not brave enough to follow the steps that were suggested. Anyway, I took my laptop to local fixers, and they have done a clean install, removing windows 7 first of all. Money well spent.

 

Stuck on please wait screen

Hi Xioue!

I'm Louie, a Microsoft Community member and a fellow Windows 10 user like you. Hope you're doing well and safe there.

We recommend you to try the steps provided on this links for solutions:

https://answers.microsoft.com/en-us/windows/for...

https://www.thewindowsclub.com/windows-10-stuck...

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products often classified as a PUP (Potentially Unwanted Products). Thoroughly research
any product advertised on the sites before you decide to download and install it.

Hope one of the steps provided will fix the issue.

Sincerely,

Louie

 

Setting up Windows 10 on a refurbished machine

Probably a daft thing to ask but I have bought my grandson a refurbished machine and it opens to the Windows screen but I want to set it up so that he has a PIN number to get into the machine and also how to make him the administrator.

Are there simple steps that I can make to set the machine up like that please any thoughts on the matter greatly appreciated.