Windows 10: Regarding Windows hello

Unfortunately, I have deleted the hello face driver in Device Manager. I have googled everything and tried many things but still, it has the same issue even tried the procedure you posted



:)

 

Issue regarding Window Hello

Hi,



Thank you for writing to Microsoft Community Forums.



We understand how difficult it could be, when the PC doesn’t work the way it should. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below.

• What is the make and model of the PC?
• What is the Windows 10 version and Build installed? (Type winver in Windows search/Run command)
• What happens when you try to setup Windows Hello?
• Were you able to use the Fingerprint login before?

Meanwhile, we would suggest you to perform these steps and check.

1. Press Windows + X and click on Device Manager.
2. Expand or double-click Biometric Devices.
3. Right-click on the listed driver, and then select
   Uninstall device
4. Select Delete the driver software for this device, and then click Uninstall.
5. Follow the onscreen steps and restart the PC.
6. Upon restart, install the Biometric device drivers from computer manufacturer website.

Also refer this article for additional information:
Windows 10 Tip: How to set up Windows Hello on your PC



We await your response,



Aditya Roy

Microsoft Community – Moderator

 

Windows hello

Hi Abdullah,

To resolve this camera issue for your Windows Hello, we suggest that you run Hardware and Device troubleshooter. Refer to the following steps:

• Click on 'search' and select 'settings' and type 'Troubleshooting' and select 'Troubleshooting'
• Click on 'Hardware and Sound' and select 'Hardware and 'Devices' and click on next to run the troubleshooter.

Let us know how it goes.

Regards.

 

Windows Updated(16299.309).KB4088776 Restart is required to complete.

Hi dalchina. Good news, I followed your suggestion and reinstalled the update and now it appears as "installed correctly" *Biggrin Maybe it was not necessary to run the Windows Update Troubleshooter or maybe if necessary. But using it I do not think it could have worsened something. The installation was very fast, unlike the first time it showed step 1 and step 2 completed.

Thanks for the suggestions and for the time to respond Best regards.


And thanks for the tip of that program, I'll have it on my list.