Windows 10: Regular BSOD - at wits end...

Hi, I'm attaching the diagnostic file to this post containing recent information about BSOD crashes. On both of my laptops that I upgraded from Win 8.1 to Win 10, these occur at least once daily when using these laptops. My desktop PC has been fine.

However, these regular BSOD events on my laptops make them almost unusable for work. Like many of you, I can't afford having the laptops crash on a regular basis (i.e. - right in the middle of a GoTo meeting with a client...)

Frustrated is a tame word to express my feelings about the Win 10 upgrade on my laptops.

Please note that both of my laptops are less than 2 years old. Not a single BSOD before the Win 10 upgrade - so I highly doubt that there are any memory issues with these devices. Something other than memory is causing the crashes.

I have uninstalled Avast and installed Malware bytes. The problems persist. Any assistance would be greatly appreciated.

Thank-you.

Attachment 37345

:)

 

SYSTEM_SERVICE_EXCEPTION BSOD - At Wit's End

We are volunteers willing to help you try to resolve this issue.

BugCheck 3B, {c0000005, fffff801ca36a49a, ffffb401807079e0, 0}

Probably caused by : ntkrnlmp.exe BugCheck 3B, {c0000005, fffff801ca36a49a, ffffb401807079e0, 0}

ntkrnlmp.exe is a Windows component which means something else is driving it into Fault.

1. The likely cause or helping to mask the cause is Norton/Symantec.

ccSvcHst.exe which is Norton/Symantec.

Fully uninstall Norton/Symantec and the run its maker's removal tool to prevent trouble causing remnants. Use Windows Defender which in Windows 10 is a full antivirus.

Norton Removal Tool

http://us.norton.com/support/kb/web_view.jsp?wv...

List of anti-malware program cleanup/uninstall tools

http://answers.microsoft.com/en-us/protect/wiki...

Uninstallers (removal tools) for common antivirus software

http://kb.eset.com/esetkb/index?page=content&am...

2. If this computer is still under warranty, or not, you definitely need to be working with Dell Support, their on-line documentation and drivers, and ask in their forums about any known issues. Update the BIOS, chipset drivers, and the major on-board and separate
device drivers (see driver update methods previously posted).

BiosVersion = A15

BiosReleaseDate = 02/15/2017 <-- very current though there may newer

SystemManufacturer = Dell Inc.

SystemProductName = OptiPlex 3020

SystemVersion = 00

SystemSKU = 0612

BaseBoardManufacturer = Dell Inc.

BaseBoardProduct = 0VHWTR

BaseBoardVersion = A01

CPUID: "Intel(R) Core(TM) i5-4570 CPU @ 3.20GHz"

MaxSpeed: 3200

CurrentSpeed: 3193

3. Run the memory tests (see methods previously posted).

4. As needed use ALL the methods in the troubleshooters below and those previously posted).

5. After ALL the above if needed run Driver Verifier to see if it can indicate a CAUSE (see Driver Verifier methods previously posted).

-----------------------------------------------------------

Troubleshoot blue screen errors <-- read this link

http://windows.microsoft.com/en-us/windows-10/t...

If nothing else works after ALL the above try a Clean Boot to see if that stops the problem. If so it is a process of elimination to find the cause.

How to perform a clean boot in Windows

https://support.microsoft.com/en-us/kb/929135

How to clean boot Windows 10

http://windowsinstructed.com/clean-boot-windows...

Other programs to help :

Autoruns - Free - See what programs are configured to startup automatically when your system boots and you login. Autoruns also shows you the full list of Registry and file locations where applications can configure auto-start settings.

http://technet.microsoft.com/en-us/sysinternals...

Process Explorer - Free - Find out what files, registry keys and other objects processes have open, which DLLs they have loaded, and more. This uniquely powerful utility will even show you who owns each process.

http://technet.microsoft.com/en-us/sysinternals...

Please let us know the results and if you need further assistance.

 

SYSTEM_SERVICE_EXCEPTION BSOD - At Wit's End

Please share the minidumps with your system info file. Instructions can be found here:

http://answers.microsoft.com/en-us/windows/wiki...

 

Hi sunsethill,

The latest crashes are 0x1a which means memory_corruption.
There are 2 possibilities, either the RAM is bad, or there is a driver (or multiple) causing this problem.
You say the RAM is fine and I believe you, but I would like to rule it out by testing it.





Diagnostic Test

RAM TEST


Run MemTest86+ - Test RAM - Windows 10 Forums



Note



MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

If MemTest has indicated there are no problems, then the drivers need to be stressed out to find the cause.






Diagnostic Test

DRIVER VERIFIER


Warning Please make a backup of your important files and get your rescue media or create one.
Please create a restore point.
Please follow this tutorial to run driver verifier.

Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation.

Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.

If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.



Note Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.

 

After reading a number of threads here mentioning Google Chrome as a possible cause, I removed Chrome from both of the laptops that were having daily BSOD's. (Note: My new PC running Win10 is fine with Chrome installed - no BSOD's)

After completely removing Chrome from the two laptops - it's now been three full days with no BSOD's.

Fingers crossed that my luck continues.