Windows 10: Reinstall 10 on a locked out W10 computer

Discus and support Reinstall 10 on a locked out W10 computer in Windows 10 Installation and Upgrade to solve the problem; An elderly neighbor did a Windows 10 upgrade that, when it was done requested her Microsoft account login which she has no idea what it is, and her... Discussion in 'Windows 10 Installation and Upgrade' started by lenberman, Jun 7, 2016.

  1. lenberman Win User

    Reinstall 10 on a locked out W10 computer


    An elderly neighbor did a Windows 10 upgrade that, when it was done requested her Microsoft account login which she has no idea what it is, and her daughter while trying to help "may" have changed the password and no one knows what it is. I was able to recover her user folder by using an external drive adapter and my laptop. Since I can't open Windows, I'm at a loss of how to restore or reinstall W10. Please help.
    Len
    San Diego

    :)
     
    lenberman, Jun 7, 2016
    #1
  2. INOV8TN Win User

    Win10: Free 'update' - How get reinstall CD?

    I was happy w/ 7 but MS forced 10 on me. Was miffed but operational when i figured out how to use IE. MS sent an update a few weeks ago and after that when i rebooted pythondll was not found. I have CD to reinstall 7 but it was useless to reinstall 10.

    How do i get a W10 reinstall CD.

    The reinstall process that comes with W10 is inconvenient because i have to reinstall all my apps (didn't have to do that when W10 became my default OS).
     
    INOV8TN, Jun 7, 2016
    #2
  3. Subvet62 Win User
    W10 Screen goes on and off and never lock on. Mouse and keys are non-responsive. Computer is locke up. Help!

    W10 Screen goes on and off and never locks on. Mouse and keys are non-responsive. Computer is locked up. Help!
     
    Subvet62, Jun 7, 2016
    #3
  4. ARC
    Arc Win User

    Reinstall 10 on a locked out W10 computer

  5. Assuming you have her data backed up, then it is no different than any other clean install. Use the Media Creation Tool on your computer to make a USB or DVD, then boot it up on her computer to start the clean install.
     
    DeaconFrost, Jun 7, 2016
    #5
  6. try refresh first like ARC suggested then try the others steps
     
    gijoetech1, Jun 7, 2016
    #6
  7. Is that available from a boot disc? The OP can't get in to Windows 10.
     
    DeaconFrost, Jun 7, 2016
    #7
  8. NavyLCDR New Member

    Reinstall 10 on a locked out W10 computer

    NavyLCDR, Apr 4, 2018
    #8
Thema:

Reinstall 10 on a locked out W10 computer

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