Windows 10: Reloading my own paid for windows from the internet without disk or key

My laptop recently crashed and I had it fixed by someone who loaded windows but am not sure if I trust that it is legit. I want to reload my own windows which I pay for each year but have no idea how to do this now - very technologically challenged :. Could anyone assist? Thank you

:)

 

RELOADING FILES

hello,

Thank you for posting your concern here in Microsoft Community and welcome to the Windows 10 Family. I would be happy to assist you.

From the description provided, I understand that Belarc Advisor is notifying you of the updates that needs to be reloaded.

I would suggest you to check if the mentioned KB updates are properly installed from the Windows Update History. I would also suggest you to follow the below steps and see if it helps.

Step 1 Follow these steps to run the Windows inbuilt troubleshooter:

• Write Troubleshooting in the search box and hit enter.

• Click on Troubleshooting tab.
  

• Click on view all option on the upper left corner.
  

• Select the Windows Update option from the list.
  

• Click Next to run theTroubleshooter.

Step 2 Try to use the Windows Update troubleshooter and see if it helps.

Link http://windows.microsoft.com/en-us/windows/troubleshoot-problems-installing-updates#1TC=windows-8

(Also applies to Windows 10)

For more assistance, I would suggest you to post the same query in TechNet Forums.

Link: https://social.technet.microsoft.com/Forums/en-US/home?forum=WinPreview2014General%2CWinPreview2015Phone&filter=alltypes&sort=lastpostdesc

Hope the above information was helpful.

Thank You.

 

Can't access to internet

Hi Xuan,

Thank you for posting on Microsoft Community.

We regret the inconvenience caused to you. We will assist you in resolving the issue.

Step 1: I suggest you to run the
internet connection troubleshooter by following the steps below and check if the internet issue is resolved.

• 
  Press Windows icon key on the keyboard, type
  Troubleshooting and select the top most search result.
  
• 
  Click on View all from the left side panel of the window.
  
• 
  Select Internet Connections,
  click on Advanced and check
  Apply repairs automatically option.
  
• 
  Follow the on screen instructions.
  

Step 2: If the issue persist, I suggest you to
uninstall the network adapter
driver from the device manager by following the steps below:

• 
  Press Windows key + X keys on the keyboard and click on
  Device Manager.
  
• 
  Expand the Network adapter driver from the list.
  
• 
  Right click on the driver and click on Uninstall
  option.
  
• 
  Restart the PC to install the network adapters automatically and check if the changes are effective.
  

Step 3: If the issue persist, I suggest you to
update the network adapter driver from the device manager by following the steps below:

• 
  Press Windows key + X keys on the keyboard and click on
  Device Manager.
  
• 
  Expand the Network adapter driver from the list.
  
• 
  Right click on the driver and click on Update
  option.
  
• 
  Follow the on-screen instructions.
  

Write back to us for further assistance, we will be happy to assist.

Thank you.

 

Reloading paid for app after reset

The application I have paid for and want to reload is not appearing on my "My Stuff" list, how do I get it back