Windows 10: Remote assistance between Windows 10 and Windows 7?

Discus and support Remote assistance between Windows 10 and Windows 7? in Windows 10 Support to solve the problem; I'm on Windows 10, my Dad on Windows 7. I just tried to help him out using Remote Assistance and it refused to connect - could this be due to the... Discussion in 'Windows 10 Support' started by jra505, Aug 6, 2015.

  1. jra505 Win User

    Remote assistance between Windows 10 and Windows 7?


    I'm on Windows 10, my Dad on Windows 7.

    I just tried to help him out using Remote Assistance and it refused to connect - could this be due to the mismatch in Operating Systems?

    Thanks,



    :)
     
    jra505, Aug 6, 2015
    #1
  2. Dave-7 Win User

    Windows 10 - Remote Desktop

    Hi,

    Thanks for your response

    OS is Windows 10 Home 64-bit.

    I did not have any problems upgrading from Windows 7

    I have verified that Allow Remote Assistance is checked, and Remote Desktop is Checked in both Public and Private.

    The IP address is in my Home nework range, and has not changed

    Remote Desktop was OK before upgrading to Windows 10, now when I attempt to RDP from my iPad (on home network) my Desktop in not avaiable.

    I have not yet attempted remote desktop connections between my laptop (windows 7) and Dessktop (windows 10) - I will test this and update later

    Meanwhile, any other suggestions?

    Dave
     
    Dave-7, Aug 6, 2015
    #2
  3. Windows 10 Remote Assistance

    No, this is not helpful at all. What is the point of this forum if none of the questions are ever answered? This is n't the first time that I have seen this blow-off answer.. btw, I figured it out. Windows10 is still a bit of a cluster F$%k and I had to
    go deep into registry edit to override settings that, even tough they said were turned off, weren't actually turned off. Not the first time I had to go into the Registry to turn things off.

    Might have been nice if Microsoft actually finished testing this version of Windows before rolling it out rather than having the general population finish the testing for them.

    Not happy that I downgraded from Win7 to Win10...
     
    John at MT, Aug 6, 2015
    #3
  4. cameos Win User

    Remote assistance between Windows 10 and Windows 7?

    If your "help" was not solely for fixing remote assistance itself, then I recommend you use teamviewer which is much easier.
     
    cameos, Aug 6, 2015
    #4
  5. He does have the checkbox to allow remote assistance enabled right? Also is this external or internal. Meaning are you on two separate networks or on the same network in the home? You may have to enable port 3389 for UDP and TCP in the router under your dad's internal IP address.

    There are a few variables you have to look at such as these to make sure it works. also when I usually do is get my computername\username in the remote desktop program. such as MYPC\Aaron when it asks for password, enter a password your dad uses if he has one.

    Others will have more information, this is just a quick summary.


     
    GamerwGlasses, Aug 6, 2015
    #5
  6. I've also used showmypc. It's not fast, but it'll do.
     
    GamerwGlasses, Aug 6, 2015
    #6
  7. jra505 Win User
    Thanks all for the replies.

    We've successfully connected before, prior to me upgrading to Windows 10 - that's why I thought Windows 10 might be the issue. Nothing else has changed.

    I'll try the showmypc option - looks like it should work.

    Thanks,
     
    jra505, Apr 4, 2018
    #7
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Remote assistance between Windows 10 and Windows 7?

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