Windows 10: Remote Assistance to this computer was enabled

I just updated to the new Windows 10 build 1909 through Windows Update, , visited the HP website for the HP help center, and I noticed that "Allow Remote Assistance connections to this computer" was enabled.

I have been searching FAQ's and KB's.

I have not intentionally "invited" anybody to access my laptop except HP, maybe they could have done it whenthey asked to allow the troubleshooter?.


My key question: Is this any cause for concern?


I disabled this feature by unchecking the boxes on both dialog boxes




Thank you in advance for any guidance.

:)

 

How do technicians remote in to computers legitimately ?

How do technicians remote in to computers legitimately ?

• Enable or Disable Remote Assistance Connections in Windows
• Get and Give Remote Assistance with Quick Assist app in Windows 10

 

Remote Desktop can't connect to the remote computer

We suggest that you disable any security program on your computer and check if it resolves the issue.

NOTE: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as
soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Then follow the steps below to ensure remote desktop is enabled:

• Click Start.
• Click on File Explorer.
• Right-click This PC.
• Select Properties.
• Click Remote settings in the upper left hand corner.
• Ensure the option Allow remote connection to this computer and
  Allow Remote Assistance connection to this computer is selected.
• Click Apply and OK.
• Reboot the PC for the changes to take effect.

Let us know the result.

 

How to remove "HP Connected Remote" as a sign in account ?

Hi Dave,

Thank you for writing your query in Microsoft Community.

• 
  Is your computer connected to a domain network?
  

HP Connected Remote is an app that comes preinstalled on select Windows HP computers. I would suggest you to follow the below steps and check if it resolves this issue.

• On the Windows 10 Start screen, type hp connected remote.
• Click HP Connected Remote from the Apps search results.
• Click Settings, and make sure Enable HP Connected Remote is turned On.

Reply us back with the status of this issue. We will be glad to assist you.