Windows 10: Remote Desktop App crashes immediately upon startup after May 2020 version 2004 update

I came into the office this morning and my desktop had updated to the May 2020 version 2004 update. Attempting to run the Remote Desktop App downloaded from the Microsoft Store results in an immediate crash. The window for the app appears briefly and then closes. First thing I did was uninstall the app and redownloaded it from the Store.


There are two entries in the Event Viewer for the crash. The first is a Application Error:

Faulting application name: RdClient.Windows.exe, version: 1.0.0.0, time stamp: 0x5e8e1abb
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000008
Fault offset: 0x9bdf66ea
Faulting process id: 0x1254
Faulting application start time: 0x01d6553dacd6445a
Faulting application path: C:\Program Files\WindowsApps\Microsoft.RemoteDesktop_10.1.1215.0_x86__8wekyb3d8bbwe\RdClient.Windows.exe
Faulting module path: unknown
Report Id: c527a834-a002-44a4-a2fe-3c8da78f695c
Faulting package full name: Microsoft.RemoteDesktop_10.1.1215.0_x86__8wekyb3d8bbwe
Faulting package-relative application ID: App


The second entry is Windows Error Reporting:


Fault bucket 1569581009750905861, type 5
Event Name: MoAppCrash
Response: Not available
Cab Id: 0

Problem signature:
P1: Microsoft.RemoteDesktop_10.1.1215.0_x86__8wekyb3d8bbwe
P2: praid:App
P3: 1.0.0.0
P4: 5e8e1abb
P5: StackHash_2beb
P6: 0.0.0.0
P7: 00000000
P8: c0000008
P9: PCH_46_FROM_ntdll+0x00076A0C
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8CB5.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8E2D.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8E6D.tmp.xml
WPR_initiated_DiagTrackMiniLogger_OneTrace User Logger 20200629 1 Event Collector_0_inject.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8EEB.tmp.etl
WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8EEC.tmp.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8EF7.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8F27.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Microsoft.Remote_41a15ecbcd659cbace2d4c94264953a0f360821c_885a88b2_28bb7fcc-5a9d-4b82-8391-431879e02ee2

Analysis symbol:
Rechecking for solution: 0
Report Id: c527a834-a002-44a4-a2fe-3c8da78f695c
Report Status: 268435456
Hashed bucket: 64f26e0253cef3e365c8459cc466d405
Cab Guid: 0

:)

 

How to get the Windows 10 May 2020 Update version 2004

I presume the total absence of any tiles is your personal choice, as is removing the Search, Cortana and TaskView icons from the task bar. Seems you are a minimalist. Not my style, but I'll respect your choice.

You link definitely shows the Start, there's no doubt because on the left it includes the power button, a user icon, etc. but it doesn't show the All apps list as your 1909 screenshot does. This lack of an All apps list in your 2004 could be explained by turning off 'Show apps list in Start menu' in Personalization > Start. But that is not the case in your link, if it were there would be three icons at the top left of Start (the 3rd will show the All apps list). But yours has just the one icon, meaning that the All apps list should be displayed already. Here I show how that looks in 2004, first without the All apps list, them with.







What appear to be happening is that Search that is appearing on the Start menu on top of the All apps list. Now there is no setting provided by MS to make Search appear on Start, but there is in third-part apps such as Classic Shell or Open Shell. Do you have one of those installed?

Whatever the problem is, it is definitely this Search box (minimalist again, everything turned off except Top apps) you are seeing as a part of Start. How it got put there seems unique to your system, but it's not any setting MS offers (or would have changed in the 2004 upgrade) that has done this.




.

 

How to get the Windows 10 May 2020 Update version 2004

Well, something you have changed or removed must have allowed the Search to take the place of the All apps list on your Start in 2004. This seems to be unique to your configuration, all others including myself have reported that Start remains the same as they had it configured in 1909 after the upgrade. That does make it very difficult to diagnose though *Sad

An added factor may be that the RTM version of 2004 as released by MS on 27 May appears to still be configured as an Insider build. This was spotted by CliffS here.

...and subsequently confirmed on my 2004 Home that was updated by clicking the optional 'Download and install now' in Windows Update.





So my advice would be not to try 2004 again until for at least a couple of months, maybe longer - and definitely not until it has been offered to you in Windows Update.

 

How to get the Windows 10 May 2020 Update version 2004

I think you misread the model, there is no Inspiron 3875 listed on Dell Support. There is a 3785 - and that one is tested for the May 2020 Update.




https://www.dell.com/support/home/uk/en/19?app=products