Windows 10: Remote Desktop Connection - Your credential did not work

I can successfully RDP to the target computer from any computer with in the LAN.


However, I get an error message of "Your credentials did not work" when I RDP from WAN. I know that my setup is working to the target computer but just that credentials entered is not recognised. Please help

:)

 

Remote Desktop Connection problems


Have you tried Remote Desktop Connection, to connect from your Windows 10 laptop to your Windows 7 desktop? Try it first, post back and tell how it went.

Some additional help because you mentioned you are a remote newbie *Wink. The windows 7 related tutorials from our sister site the Seven Forums:

1. On Windows 7 desktop, set network location to either Home or Work (I recommend Work):
   • Network Location - Set as Home, Work, or Public Network - Windows 7 Help Forums
2. On Windows 7 desktop, allow incoming remote connections:
   • Remote Desktop Connection (RDC) - Network - Windows 7 Help Forums
3. On Windows 7 desktop, find out its IP address:
   • IP Address - Locate and Find for Your Computer - Windows 7 Help Forums
4. On Windows 10 laptop, start the Remote Desktop application and connect to the Windows 7 desktop using the IP address from step 3 above (see Part Three in the tutorial):
   • RDC - Connect Remotely to your Windows 10 PC - Windows 10 Forums
   • Notice that although the tutorial is written for Windows 10, it also applies to Windows 7

Try the above, post back how it went.

 

Remote Desktop Connect: The credentials that were used to connect to IP did not work.

Hi,

I am trying to use Remote Desktop Connect of Remote Desktop App to connect remotely to another computer. I find the other computer using its IP and am prompted for my credentials. When I enter my microsoft credentials, it tells me "The credentials that were
used to connect to <IP> did not work.".

I am sure I did not make a typo in my credentials and am sure they are correct. What could be wrong.

Thanks in advance and best regards,

Hugo

 

After upgrading to Windows 10 Pro, Remote Desktop is not working

Hi Mayukh,

Thank you for posting your query on Microsoft Community.

I suggest you to run Built In troubleshooter and check if it helps.

Step 1: Please follow the steps below to run Built in Troubleshooter:

• Type Troubleshooting in the Search area on the taskbar.
  
• Click on View all on the left panel of the Troubleshooting Windows.
  
• Select Windows store Apps.
  
• Follow the on screen instruction.

Step 2: After running Troubleshooter follow the below steps.

• Type Remote Desktop in search bar.
• Select Remote Desktop app and open it.
• In the bottom you will see a button as Show Options.
• Click on Show Options, you will see the options to enter your credentials.
• Enter the credentials and click on Connect.
• Check if it works.

Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.

Thank you.