Windows 10: Remote Desktop Issues

Hey Everyone,I am really struggling after logging into my 3 computers at home with my windows account. I have 2 computers running windows 11 pro and one running windows 10 pro. I have had a good look online as to how to try and make this work and tried one method that worked, however when I tried logging into my computer at the computer there was an issue with my pin not being verified, which luckily I was able to remote desktop into the computer and remove the windows account to a local one. I am unsure as to why microsoft feels the need to make this so difficult to do. You pay extra to have

:)

 

remote desktop

Hello,



Thank you for writing to Microsoft Community Forums.



Please help me with the below details to understand your issue in a better way:

1. Are you using the Microsoft remote desktop app?
   

If you are using the Microsoft remote desktop app downloaded from
Microsoft store then, I suggest you to follow the steps to
fix problems with apps from Microsoft Store.



If the issue still persists with the Microsoft remote desktop app, then you can contact the support team by going to the

link and scrolling down to the bottom and clicking on
Microsoft remote desktop support under the Publisher info.



However, if you are using the Remote desktop connection, which comes pre-installed with Windows 10, then I suggest you to please post your question in the
TechNet forum.



Hope it helps.



Prakhar Khare

Microsoft Community - Moderator

 

Remote desktop connectivity issues

Hello,

A factor why you're having issues remotely accessing your computer is due to settings configuration. We suggest that you refer to this article:

How to use Remote Desktop and follow the on-screen instructions.

About your concern regarding setting the Windows Firewall and Local Group Policy back to default, follow the steps below:

• Press Windows key + X > Go to Control Panel.
• In the View by: drop-down menu, select Small icons
  > Click Windows Firewall.
• On the left side panel, hit Restore defaults.
• Follow the on-screen instructions.

To restore Local Group Policy to default:

• Press Windows key + R > Enter gpedit.msc
• Navigate to the following path on the left side panel: Local Computer Policy >
  Computer Configuration > Administrative Templates >
  All Settings
• On the right side panel, sort the policy settings by State > Set the state from
  Enabled/Disable to Not Configured > Apply the settings.
• Repeat the same for this path: Local Computer Policy >
  User Configuration > Administrative Templates >
  All Settings.

Let us know what happens after following the suggested troubleshooting steps.

 

Urgent Assistance Needed: Remote Desktop Credential Issue

I am reaching out to seek urgent assistance with an issue I am facing while trying to connect to a remote desktop. Despite using the correct User ID and password, I am repeatedly encountering the following error message:

"The credentials that were used to connect to 10.2XXXXX.6 did not work. Please enter new credentials."

I can confirm with certainty that the credentials being used are correct. This issue has persisted despite numerous attempts to resolve it by following various troubleshooting steps available online. Here are the specific actions I have already taken:

1. Credential Verification: I have double-checked the User ID and password to ensure they are correct.
   
2. Remote Desktop Configuration:
   
   • I have confirmed that the remote desktop is set up correctly and is accessible.
     
   • I have ensured that the correct IP address (10.2XXXXX.6) is being used.
     
3. Network and Firewall Settings:
   
   • I have verified that there are no network issues and that the remote desktop is accessible from the network.
     
   • I have checked firewall settings to ensure that they are not blocking the remote desktop connection.
     
4. Credential Manager:
   
   • I have cleared and re-entered the credentials in the Windows Credential Manager.
     
5. Remote Desktop Client:
   
   • I have tried connecting from different Remote Desktop clients on various devices.
     
6. Operating System and Updates:
   
   • I have ensured that my operating system and all related software are up to date.
     
   • I have restarted both the local and remote machines to rule out any temporary glitches.
     
7. Security Policies:
   
   • I have checked and adjusted security policies to ensure they are not interfering with the remote desktop connection.
     

Despite these efforts, the issue persists. This situation is causing significant disruption to my work, and I am in need of an urgent resolution.

Could you please provide detailed guidance or advanced troubleshooting steps to resolve this issue? If necessary, I am willing to provide additional details about my system configuration or perform any specific diagnostic steps you recommend.