Windows 10: Remote Desktop mouse not working [Fix]

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Is your mouse not working on the remote desktop? Many users have reported that mouse clicks just don’t work on their remote desktops, and some users have also reported that the mouse cursor disappears. If you are experiencing the same problem, we will show you how to fix it. Fix Remote Desktop mouse not working […]

This article Remote Desktop mouse not working [Fix] first appeared on TheWindowsClub.com.

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remote desktop

Hello,



Thank you for writing to Microsoft Community Forums.



Please help me with the below details to understand your issue in a better way:

1. Are you using the Microsoft remote desktop app?
   

If you are using the Microsoft remote desktop app downloaded from
Microsoft store then, I suggest you to follow the steps to
fix problems with apps from Microsoft Store.



If the issue still persists with the Microsoft remote desktop app, then you can contact the support team by going to the

link and scrolling down to the bottom and clicking on
Microsoft remote desktop support under the Publisher info.



However, if you are using the Remote desktop connection, which comes pre-installed with Windows 10, then I suggest you to please post your question in the
TechNet forum.



Hope it helps.



Prakhar Khare

Microsoft Community - Moderator

 

Remote desktop connection problem

Hello, Mara,

I appreciate your help. But it was not working.

I am using the windows 10 professional version, which has preinstalled remote desktop connection.

But the same problem persists. So kindly suggest some other methods.

For more clarity, I am stating my problem another time. The steps I follow are as follows.

Aim: I want to access PC1 using PC2 remotely.

1. I noted down the IP address of my PC1.
   
2. Now, I open the remote desktop connection app in PC2.
   
3. Entered the IP address, User name, and password.
   
4. After that, PC1 gets locked, and in PC2, a page comes which has the following information. (Normally, it should show the sign-in prompt to access the PC1 exactly as in PC1 )
   
   • At the top, a bar came which can be used for minimization, cancel, etc.
     
   • At the left bottom, the power button shows. I can sleep, shut down, disconnect, or sign out by using that.
     
   • In the middle, a mouse pointer shows.
     
   • Other than that no sign-in prompt. By clicking the mouse, no response. Also, clicking enter does not help.
     
   • It's like the "connected locked PC1 ". It means it is connected but can't be used.
     

 

Microsoft Remote Desktop Mac Mouse porblems

Hi Marco,



Thank you for writing to Microsoft Community Forums.



I understand that you are using Remote Desktop application on Mac OS and want to simulate the PC mouse right click on your Mac Mouse.



In order to make use of the right-click inside an open session you have options of using:

• Standard PC two button USB mouse
  
• Apple Magic Mouse: To enable right-click, click
  System Preferences in the dock, click Mouse, and then enable
  Secondary click.

For additional information you can also refer the following links:

Remote Desktop Services - Get started with the macOS client

Frequently asked questions about the Remote Desktop
clients



Meanwhile, if you have any queries regarding Remote Desktop Services, you can also post your query in

TechNet forums, which would be the appropriate forum for RDP issues, where you will find professionals with expertise on Remote Desktop.



Aditya Roy

Microsoft Community – Moderator