Windows 10: Remote Desktop says I have Windows 10 Home when I've upgraded to Pro.

The two main reasons I upgraded from the Retail Home version to the Pro version is because I have dual Xeon processors MacPro5,1 running BootCamp and I want to use Remote Desktop. I tried to get help through chat support and it just keeps dropping me.


Why is the Start > Settings > System > Remote Desktop info showing the wrong version of Windows? It won't let me turn on the built in Remote Desktop. The Start > System > About shows Windows 10 Pro as the version. I've applied all updates.


It says, "Your Home edition of Windows 10 doesn't support Remote Desktop."


Thanks

:)

 

Can't Remote Desktop Into PC even after PRO Upgrade

Hi all, I am wondering if someone can help me get Remote Desktop working. Here is the problem:
I have a brand new Acer Desktop PC that came with Windows 10 Home, after unsuccessfully trying to get remote desktop working on Home I eventually bought the upgrade to Pro.
The PC upgraded to Pro but I am still unable to connect to the PC via Remote Desktop Connection.
I am sure the IP is correct is because I can ping the PC from another PC on the same network and I get a reply back successfully.
I have tried several steps and procedures found via google(changing services properties, disabling firewall, allowing RDP etc...) but nothing is working.
Currently I am resetting the computer back to default in hopes this fixes any issues I may have caused during my troubleshooting
Any ideas/suggestions that you guys have that got Remote Desktop Connection working would be great, thanks in advance!

 

Windows 10 - Remote Desktop

Hi,

We will surely assist you with the issue you are facing with Windows 10.
- Which version of Windows 10 Operating System are you using?

- Were you able to upgrade to Windows 10 successfully?

I suggest you to refer the below steps and see if this helps.

• 
  Enable remote desktop in settings
  
  • Control Panel\System and Security\System, Click "Remote Settings" on the left side
• 
  Verify my port forwarding settings were properly forwarding to my computers local IP address
  
  • run "cmd.exe" and then type "ipconfig". Find your IP from that list

[*]

• Make sure your firewall settings are open
• Go to "Control Panel\System and Security\Windows Firewall\Allowed apps"

• On the left, click "Allow an app or feature through Windows Firewall"
• Click "Change Settings"
• Find "Remote Desktop" in the list and make sure both "Private" and "Public" is checked.

Let us know if this helps.

Thank you.

Credits to : Jace_Sango.

 

After upgrading to Windows 10 Pro, Remote Desktop is not working

Hi Mayukh,

Thank you for posting your query on Microsoft Community.

I suggest you to run Built In troubleshooter and check if it helps.

Step 1: Please follow the steps below to run Built in Troubleshooter:

• Type Troubleshooting in the Search area on the taskbar.
  
• Click on View all on the left panel of the Troubleshooting Windows.
  
• Select Windows store Apps.
  
• Follow the on screen instruction.

Step 2: After running Troubleshooter follow the below steps.

• Type Remote Desktop in search bar.
• Select Remote Desktop app and open it.
• In the bottom you will see a button as Show Options.
• Click on Show Options, you will see the options to enter your credentials.
• Enter the credentials and click on Connect.
• Check if it works.

Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.

Thank you.