Windows 10: Remote desktop session goes black and freezes as soon as soon as I stop using it for a while

Discus and support Remote desktop session goes black and freezes as soon as soon as I stop using it for a while in Windows 10 BSOD Crashes and Debugging to solve the problem; I am on a desktop using Windows 10 Pro version 1809 build 17763.379. Microsoft on March 12, 2019 had my computer updated (a cumulative update)... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by ThomasKleinCA, Mar 15, 2019.

  1. Remote desktop session goes black and freezes as soon as soon as I stop using it for a while


    I am on a desktop using Windows 10 Pro version 1809 build 17763.379. Microsoft on March 12, 2019 had my computer updated (a cumulative update) automatically and since that time, my remote desktop sessions to other computers in my home as well as to my local Virtual computer freeze and go to black screen as soon as I stop using it by going to another window. My remote desktop sessions (RDP) sessions to the office (using Windows server 2016 there) do NOT have this problem at all.


    I spoke to Microsoft support and they said they can't roll anything back anymore unfortunately on my computer for some reason.


    Does anyone have this same problem as well and can someone from Microsoft or the community please help me? Thank you.

    :)
     
    ThomasKleinCA, Mar 15, 2019
    #1
  2. Jorge Tan Win User

    Windows 10 Remote Desktop Session - Sound stops when disconnect

    Hi,

    For troubleshooting steps on how to fix this, follow the steps below:

    • Open the Remote desktop connections tab.
    • Once opened, click on Show options.
    • Click the Local Resources tab.
    • Under Remote audio, click Settings.
    • Select Play on remote computer.
    • Click OK.

    Let us know how it goes.
     
    Jorge Tan, Mar 15, 2019
    #2
  3. Remote Desktop - Screen resolution in remote session

    I have connected to a remote desktop session and the windows in the remote session are all too small for me to see.

    I have edited the remote desktop connection settings and cannot seem to make anything larger.

    I am using a new Dell Inspiron Laptop which has a very high screen resolution 3840 x 2160

    Any suggestions appreciated

    Thank you
     
    GreenlaneAC, Mar 15, 2019
    #3
  4. Shimakaze Win User

    Remote desktop session goes black and freezes as soon as soon as I stop using it for a while

    Wifi disconnects immediately after login from remote desktop session in Windows 10

    I have a Thinkpad T430s running a fresh install of Windows 10 Pro (Build 10.0.14393), and it has an issue with inbound remote desktop sessions that causes the wifi connection to be dropped as soon as the remote desktop logs in, resulting in the termination of the remote session.

    Observations:

    • Sometimes I can see the lock screen rendered on the remote desktop for a split second before it freezes, presumably due to wifi connection loss.
    • If I'm logged in locally at the laptop, and then try to login with the same user remotely, the local login will be booted out to the lock screen. This behaviour is as I would expect.
    • When the remote desktop session freezes after login, I can see on the lock screen locally that there is no wifi connection (as shown by the wifi icon). Reconnection does not occur automatically here on the lock screen.
    • Wifi connection is automatically re-established after I log in locally.
    • If I remove the wifi hotspot from config (either through "netsh wlan delete profile name=" or through "Forget" in the UI), add the hotspot back and connect, log in remotely without first logging out locally, then the remote session will connect successfully.
    • If I reboot the laptop after doing the step described above, then the problem returns.

    What I've tried:

    • Updated to latest WLAN driver.
    • Installed all Windows updates.
    • Disabled the option to "Allow the computer to turn off this device to save power" for the WLAN device.

    The user I'm trying to log in as is a local, non-domain user. Wifi hotspot is secured with WPA2-Enterprise and EAP-MSCHAPv2.
     
    Shimakaze, Mar 15, 2019
    #4
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Remote desktop session goes black and freezes as soon as soon as I stop using it for a while

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