Windows 10: Remote Desktop

Hi


I have a new machine, connects to the office via VPN. Everything updated in windows.


I have set up the firewall rules for port and app but find that the Remote Desk Top only connects if the firewall

is turned off. When it does connect with the firewall turned off it freezes when you try to close it and you have

to use task manager. After that it will not reopen. I would point out the the connection is working fine on another machine

so that is not the issue. The other odd thing about the OS was that i had to uninstall and reinstall notepad as it didn't open.



So I have two questions:

First - what can I do to fix it.


Second - how can I get help from Microsoft on this issue?

I have spent five hours being passed around their general support today, and the

only thing they wanted to do was pass me on to someone else.


I found business support but it is impossible to fill in the form without being signed up to something

which it says to contact support to find out about!


We have been Microsoft Partners for nearly twenty years but it is impossible to get help from them either.

Even here it is impossible to find a topic which is relevant.



This has been a truly dispiriting experience.


jc

:)

 

remote desktop

Hello,



Thank you for writing to Microsoft Community Forums.



Please help me with the below details to understand your issue in a better way:

1. Are you using the Microsoft remote desktop app?
   

If you are using the Microsoft remote desktop app downloaded from
Microsoft store then, I suggest you to follow the steps to
fix problems with apps from Microsoft Store.



If the issue still persists with the Microsoft remote desktop app, then you can contact the support team by going to the

link and scrolling down to the bottom and clicking on
Microsoft remote desktop support under the Publisher info.



However, if you are using the Remote desktop connection, which comes pre-installed with Windows 10, then I suggest you to please post your question in the
TechNet forum.



Hope it helps.



Prakhar Khare

Microsoft Community - Moderator

 

Remote Desktop

Okay guys need some help here before going crazy...
I am trying to setup a remote desktop connection and see exactly what the logged on user is looking at with out going through Windows Remote Desktop.

Since its local network I don't have any password or want to setup a password.

Any suggestions are appreciated

 

Windows 10 - Remote Desktop

Hi,

We will surely assist you with the issue you are facing with Windows 10.
- Which version of Windows 10 Operating System are you using?

- Were you able to upgrade to Windows 10 successfully?

I suggest you to refer the below steps and see if this helps.

• 
  Enable remote desktop in settings
  
  • Control Panel\System and Security\System, Click "Remote Settings" on the left side
• 
  Verify my port forwarding settings were properly forwarding to my computers local IP address
  
  • run "cmd.exe" and then type "ipconfig". Find your IP from that list

[*]

• Make sure your firewall settings are open
• Go to "Control Panel\System and Security\Windows Firewall\Allowed apps"

• On the left, click "Allow an app or feature through Windows Firewall"
• Click "Change Settings"
• Find "Remote Desktop" in the list and make sure both "Private" and "Public" is checked.

Let us know if this helps.

Thank you.

Credits to : Jace_Sango.