Windows 10: Remote Lock Button question

Hello, can someone explain to me why Remote Lock is gray and unlickable in my Microsoft Intune ?

:)

 

Remote desktop connection problem

Hello, Mara,

I appreciate your help. But it was not working.

I am using the windows 10 professional version, which has preinstalled remote desktop connection.

But the same problem persists. So kindly suggest some other methods.

For more clarity, I am stating my problem another time. The steps I follow are as follows.

Aim: I want to access PC1 using PC2 remotely.

1. I noted down the IP address of my PC1.
   
2. Now, I open the remote desktop connection app in PC2.
   
3. Entered the IP address, User name, and password.
   
4. After that, PC1 gets locked, and in PC2, a page comes which has the following information. (Normally, it should show the sign-in prompt to access the PC1 exactly as in PC1 )
   
   • At the top, a bar came which can be used for minimization, cancel, etc.
     
   • At the left bottom, the power button shows. I can sleep, shut down, disconnect, or sign out by using that.
     
   • In the middle, a mouse pointer shows.
     
   • Other than that no sign-in prompt. By clicking the mouse, no response. Also, clicking enter does not help.
     
   • It's like the "connected locked PC1 ". It means it is connected but can't be used.
     

 

Remote lock

Hi,

Thank you for writing to Microsoft Community Forums.

I understand the inconvenience you are facing in signing in to your device with the PIN authentication.

Provide us additional information to assist you better with this issue:

1. What happens when you try to sign with the PIN?
   
2. Do you have an option to sign in with the password?
   
3. May I know what you exactly mean by “Locked laptop remotely with my account”?
   

As you have mentioned you got it back and you are not able to get into it, I would suggest you to refer the article on
Find and lock a lost Windows device,
please check the section "Lock your Windows device remotely after locating it:" and check if it is helpful to you.

If you are facing an issue with signing into your system using the PIN that you assigned, please refer the article
PIN sign-in issues
for more information.

However, if this doesn't resolve your issue and you are facing an issue with logging into your system, please reply to this thread with more information, we will look into this for you.

Regards,

Muralidhar

Microsoft Community Moderator

 

remote lock

Is there any way to lock windows10 remotely,I can't find any button to complete it