Windows 10: remotely accessed

ibought a CUBOT NOTE 20 PRO smartphone from Amazon on may 24 2021. My bank acct showed transactions i did not make on june 29. ihad bank check access to online banking feature. luckily, because the techs weere able to discover that my acct was remote accessed and used. they went further o say that my phone came preloaded with the malware that made it possible for the seller to do so. i have had to suspend my intire acct and others such as current and N26. my queston is can you provide me with a way to clean my phone as i payed enough for it that i want to salvage it and also continue to be ab

:)

 

Remote Access

1. Follow these steps to disallow remote access to your PC completely:
2. 1. Type “remote settings” into the Cortana search box. Select “Allow remote access to your computer”. This may seem counter-intuitive, but this opens the Control panel
   dialog for Remote System Properties.
3. 2. Check “Don't Allow Remote Connections” to this Computer. You've now disabled remote access to your computer.

Try these two steps and tell us if your issue gets solved. If it does not then your PC may be infected. Use a Good antivirus to remove the infection from your device completely.

 

Remote access

In this case, we suggest checking this
link to learn more about using the Remote Desktop app. This article will guide you on how to remotely access a desktop PC or a mobile device. For additional troubleshooting can you also answer the following questions:

• Is your computer connected to a domain?
• Are you receiving error messages when using
  the Remote Desktop app?

We will wait for your reply.

 

hijacked via remote network access

Sounds like you are the recipient of stolen goods. All of our work laptops have this feature where it locks the BIOS and hard disk remotely if stolen, misplaced, or after a certain number of failed access attempts to the data on the disk without the TPM key.

I would suggest returning it to wherever you bought or got it.