Windows 10: Remove old device from phone link

Hi,Previousely I had a Samsung Galaxy A22 5G, and when I use phone link before everything worked great.Now I Changed my smartphone for a Samsung Galaxy A 25. When I do the setup process, I can see a record of my old one.How can I remove my old device?I don't Know how to do that.Can someone help me please I want to learn how to do that.Thanks, in advanced,Hugo.

:)

 

Unlink an old android phone from my pc

I go thru the suggested steps: Start - Settings - Phone - Unlink this PC.

When I first open the "your phone" screen the old phone is listed. Not sure if the phone listed is suppose to be selectable or not, but my is not. When I select "Unlink this PC" the phone listed is removed. When I select "Add Phone" the old phone still
shows. I have removed the old phone from my Microsoft Account. I have rebooted after unlink this pc but I still cannot remove my old phone.

 

Issue with Removing Old Device from "Link to Windows" Application

Dear Microsoft Support,



I am experiencing a persistent issue with the "Link to Windows" (formerly known as Phone Companion) application. Here is a detailed explanation of the problem and the steps I have taken so far:



Problem Description:



I had activated the "Link to Windows" application on my laptop.

Subsequently, I had to format my SSD and reinstall Windows on the laptop.

Before formatting, I did not log out of the "Link to Windows" application on the laptop; I only logged out from the mobile app.

After reinstalling Windows, I reactivated the "Link to Windows" application on my mobile device and linked it to the same laptop.

Now, in the mobile application, the old instance of my laptop (the one before formatting) still appears as an active device.

There is no option to remove this old device from the mobile application.

Attempts to Resolve the Issue:



I logged out and logged back in on the "Link to Windows" application on my mobile device multiple times.

I checked my Microsoft account online and found no reference to the old device; only the current laptop is listed.

I contacted Microsoft Support, and after two hours of troubleshooting, we were unable to resolve the issue. The support agent ultimately informed me that they did not know how to fix the problem.

I attempted the following additional steps:

Uninstalled and reinstalled the "Link to Windows" application on my mobile device.

Cleared the data and cache of the application.

Logged out of my Microsoft account on both devices and logged back in.

Checked Microsoft Teams and other Microsoft services for linked devices, but the old device does not appear there.

Ensured that the device is not listed under "Your devices" in the Microsoft account settings.

Request for Advanced Support:



Given the persistence of this issue despite extensive troubleshooting, I am requesting advanced technical support or escalation to a specialist team.

The problem seems to be specific to the "Link to Windows" application and possibly related to backend data synchronization.

I appreciate your attention to this matter and look forward to a resolution. Please let me know if you need any additional information or access to diagnostic logs from my devices.



Thank you for your assistance.



Best regards,

 

Stop Windows 10 from asking to link phone to computer

Besides Group Policy, what other ways have you tried ?
Do you utilize Shared experiences, Share across devices ?

Unlink your phone from your PC running Windows 10, use these steps:

• Open Settings.
• Click on Phone.
• Click the Unlink this PC option. Unlink your phone from computer.
• Click the Home button.
• Click on Devices.
• Click on Bluetooth & other devices.
• Select your phone.
• Click the Remove device button.